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Team Leader Admissions Admissions Quality and Compliance - UK & Canada Destination

Legal, Quality Assurance
Colombo, Sri Lanka
Posted on Friday, May 3, 2024

Your Family is a B2B2C SaaS-based marketplace supporting institutions, recruiters and students within the international student placement sector. Our innovative platform allows institutions, recruiters and students to directly connect with one another, resulting in matching the right international study experience with students across the world.

Founded in 2018, we’re on a mission to change the way the world accesses international education. Behind the technology, we have over 350 amazingly talented humans making it all happen. We’re looking for ambitious self-starters who want to be part of our vision and create a positive legacy.

Your Community

The Central Operations Team is part of core operations and is supporting Recruiter Engagement and Growth division which is responsible for managing the Application & Acceptance processes, Visa,

and their relevant procedures to deliver a customer-focused service to our recruitment partners,

universities, and institutions.

Your Position

You will be a part of a dynamic and evolving team while managing Quality Assurance, & University Escalations. It will broadly include Monitor and evaluate the performance of recruiters, universities and provide feedback to improve their performance.

Your Impact

Your aim is to create a workplace that is efficient and delivers exceptional customer experience so that we become the trusted Partner of choice for our customers worldwide.

Your Backstory

  • Bachelor degree in any field
  • Minimum 6 years of experience in international student recruitment, with a strong knowledge of admission processes, regulations, and compliance requirements in UK and Canada market
  • Strong analytical and problem-solving skills.
  • Excellent attention to detail and accuracy.
  • Ability to work in a fast-paced and dynamic environment.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and CRM software
  • Ability to understand , interpret and communicate with data
  • Understanding of SaaS platform is desirable

Your Contribution

  • Maintain quality assurance frameworks to ensure that the recruitment process is efficient, effective, and compliant with applicable laws and regulations.
  • Review support policies and procedures
  • Help to implement effective cross-functional processes
  • Provide timely assessment reports with suitable prioritized recommendations to support the admissions operation to increase compliance and to mitigate any identified risks
  • Work closely with REG teams to build awareness of compliance to corporate and awarding body standards
  • Support the Head Quality Assurance & Product Operations in compiling data for analyses and prioritization of risks
  • Support the regional admissions, sales and Partnership Success in conducting investigations related to the University Escalations

Your Environment

You will be working in a highly collaborative environment at This position is office based. You will be provided with the necessary tools and equipment to carry out the role.

At, our partners come from all walks of life and so do we. We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because diversity makes us even greater. We want you to be you so welcome the unique contributions that you can bring regardless of your education, culture, ethnicity, race, sex, gender.