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Assistant Manager - Visa Services

Colombo, Sri Lanka
Posted on Saturday, May 18, 2024

Your Family is a B2B2C SaaS-based marketplace supporting institutions, recruiters and students within the international student placement sector. Our innovative platform allows institutions, recruiters and students to directly connect with one another, resulting in matching the right international study experience with students across the world.

Founded in 2018, we’re on a mission to change the way the world accesses international education. Behind the technology, we have over 350 amazingly talented humans making it all happen. We’re looking for ambitious self-starters who want to be part of our vision and create a positive legacy.

Your Community

The Admissions team is responsible for managing the Application & Acceptance processes, Visa, and their relevant procedures to deliver a customer-focused service to our recruitment partners, universities, and institutions.

Your Position

The Assistant Manager - Visa Services is responsible for overseeing the assessment and submission of applications and confirmations on behalf of students to universities, institutions and embassies for student visas.

Your Impact

Ensure timely assessment and submission of applications to universities, institutions and embassies including managing the review of more complex assessments and visa submissions.

Your Backstory

  • Work experience within an international student recruitment on industry / shared services environment.
  • Experience of using computerised systems/databases to achieve work goals and tasks.
  • Proven experience within an international education related role, preferably within an International Admissions environment.
  • Highly organised; able to prioritise and work to tight deadlines.
  • Resilient, self-motivated and able to work independently on a day-to-day basis.
  • Flexible and adaptable to change.
  • Excellent attention to detail and able to interpret and follow prescribed processes, recognising when to seek additional guidance from more experienced team members.
  • A strong collaborator who works well with other teams in Admissions and the wider business. Openly shares information with others on a regular basis.
  • Excellent communication skills, both written and oral.
  • Demonstrates a growth and continuous improvement-mindset – open to feedback and acquiring knowledge.

Your Contribution

  • Monitor team KPI’s providing daily/weekly reports to management
  • Oversee all check levels (1-3) review and assessment of applications and compliance checks in order to ensure that the student meets university, visa and English language requirements
  • Responsible for assessment and submission of visa lodgement
  • Oversee the completion of all relevant forms, checklist and supporting documents and ensure that they are processed in a expedited time frame and are error free
  • Ensure that all information and documentation provided by the counsellor is accurate and complete
  • Conduct regular technical training to QCV team and onboarding of new team members
  • Produce and develop reports as required to produce data-driven actions with regards to particular universities, recruiters or geographic regions
  • Supporting the Head of QCV in leading special projects
  • Meet (face to face and/or on-line) regularly with the university training team where required.
  • Manage complex problematic cases and proactively follow up with key stakeholders to achieve efficient and accurate resolution for recruiters to exceed their expectations.
  • Provide regular support, feedback and guidance for the internal and external stakeholders.
  • Maintain a deep working knowledge of Adventus University portfolio and relevant industry knowledge.

Your Environment

You will be working in a highly collaborative environment at This position is office based. You will be provided with the necessary tools and equipment to carry out the role.

At, our partners come from all walks of life and so do we. We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because diversity makes us even greater. We want you to be you so welcome the unique contributions that you can bring regardless of your education, culture, ethnicity, race, sex, gender.