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Trainee Regional Admissions Officer

Colombo, Sri Lanka
Posted on Wednesday, June 26, 2024

Your Family is a B2B2C SaaS-based marketplace supporting institutions, recruiters and students within the international student placement sector. Our innovative platform allows institutions, recruiters and students to directly connect with one another, resulting in matching the right international study experience with students across the world.

Founded in 2018, we’re on a mission to change the way the world accesses international education. Behind the technology, we have over 400 amazingly talented humans making it all happen. We’re looking for ambitious self-starters who want to be part of our vision and create a positive legacy.

Your Community

The Admissions team is responsible for managing the Application & Acceptance processes, Visa, and their relevant procedures to deliver a customer-focused service to our recruitment partners, universities, and institutions.

Your Position

The Senior Regional Admissions Officer is responsible to provide solutions to clients by analyzing the profile of the student and guiding them through corrective steps via emails, and calls.

Your Impact

You will also be a regional subject matter expert, responsible for providing pre and post application processes to their clients.

Your Backstory

  • Experience in using computerized systems/databases to achieve work goals and tasks.
  • Aspire to build a career in the international student recruitment industry.
  • Highly organised; able to prioritize and work to tight deadlines.
  • Excellent attention to detail and ability to interpret and follow prescribed processes, recognizing when to seek additional guidance from more experienced team members.
  • A strong collaborator who can work well with other teams and the wider business.
  • Openly shares information with others on a regular basis.
  • Excellent communication skills, both written and oral.
  • Demonstrates a growth and continuous improvement-mindset – open to feedback and acquiring knowledge.

    Your Contribution

    • Pre-admission services will be catered to as the first and single point of contact for pre-admission support for all clients (student recruiters) in the region.
    • Should act as a subject matter expert and help internal/ external stakeholders to process applications quickly by calling and emailing the client (student recruiters) in their respective region.
    • Provide a frontline support service, in identifying and resolving issues related to international student applications to education providers in the UK, North America, Australia, New Zealand, EU, Malaysia, UAE and all new destinations associated with Adventus.
    • Oversee the completion of all relevant forms, checklist and supporting documents and ensure that all the information provided by the recruiter is accurate and correct by verifying all documents.
    • Assessing referrals for integrity checking, carrying out integrity interviews and undertaking investigations for integrity checking. Either alone or as a team, can take complete action on all student visas upon receipt including screening of application and documents, quality assurance, tracking the visa lodgement and issuance.
    • Stay informed of laws, regulations and SOPs related to visa cases. Oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the respective embassies.
    • Preparing reports and visa interview notes, correspondence related to compliance which are also not limited to dealing with client queries by phone, email and in person, maintaining accurate files, electronic and other records.
    • Provide excellent service to all internal and all external clients with a focus on professional, accurate and timely responses. Also proactively collaborate with key internal stakeholders to manage any feedback or issues/incidents.
    • Meet (face to face and/or on-line) with the university admissions or/and compliance training teams and attend embassy briefings to update knowledge on the product and market.
    • Involve in internal external sessions to maintain a deep working knowledge of Adventus University portfolio and relevant industry knowledge.
    • Maintaining a deep understanding of platform updates, new offerings and admissions process and being able to articulate those to customers.
      • The post holder must maintain the confidentiality of information and meet the requirements of the organization’s Data Protection and privacy policies at all times.

      Your Environment

      You will be working in a highly collaborative environment at This position is office based, but may include travel to represent the company as required. You will be provided with the necessary tools and equipment to carry out the role.

      At, our partners come from all walks of life and so do we. We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because diversity makes us even greater. We want you to be you so welcome the unique contributions that you can bring regardless of your education, culture, ethnicity, race, sex, gender.