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Customer Success Manager - Small to Medium Business



Customer Service, Sales & Business Development
Sydney, NSW, Australia
Posted on Saturday, June 22, 2024

A bit about us

At AgriWebb our mission is to empower the livestock industry with the best possible tools to feed the world both profitably and sustainably. We are the market leader in SaaS Livestock Business Management and are rapidly expanding, with offices in Australia, USA and UK; and customers in Brazil, South Africa, and New Zealand.

Joining us means you’ll be working with a group of phenomenal people - from farming experts, to tech groundbreakers, to sustainability gurus - in a down to earth and supportive culture.

Ready to have a real impact on climate change and help us change the future of the livestock industry?

About the role

In this newly created role you will own the retention and engagement of our small to medium business accounts. As the expert in this account group, you will develop scalable engagement, onboarding, upsell and renewal strategies to increase product adoption and improve net dollar retention.

You’ll be passionate about customer satisfaction and loyalty, analysing customer health metrics, usage data and feedback to continually improve your proactive strategy and maximise opportunities. You will work closely with cross-functional teams to execute on initiatives and campaigns, ensuring a cohesive customer journey.

To be successful in the role you will need:

  • Experience in a customer success, account management, or a related role in a SaaS or technology company, with a proven track record of managing SMB accounts.
  • A strong understanding of customer success principles, practices, and metrics, particularly within a 1:Many model.
  • Excellent communication, presentation, and interpersonal skills, with the ability to engage and educate customers effectively.
  • A data-driven mindset with strong analytical skills and proficiency in CRM and customer success software.
  • A self-motivated, proactive attitude, and the ability to manage multiple priorities in a dynamic, fast-paced environment.


  • Flexible work including hybrid and fully remote arrangements
  • Converted warehouse office space in the heart of Surry Hills
  • Supportive and family-friendly work environment with flexible hours
  • 12 weeks of paid parental leave (for all parents), superannuation paid on parental leave up to 12 months, paid fertility leave and pregnancy loss leave
  • Additional 10 days paid Family Leave
  • A day off for your Birthday
  • Individual annual learning & development budget to spend on whatever you’d like to learn
  • MacBooks and access to leading apps so you can do your best work
  • A range of health and wellness benefits include EAP, personal well-being allowance, flu vaccines, and more
  • Celebrate with a pair of RM Williams boots at 6 months

We are Farmers. Ranchers. Coders. Educators. Listeners. Storytellers. Visionaries. We come from all walks, but we all belong. We all belong because we all believe in the heart of this industry, and the health of our planet.

If you’re interested in a role but don’t meet 100% of the requirements listed, we encourage you to apply anyway. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, medical conditions, disability, age or veteran status.