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Technical Account Manager

Airwallex

Airwallex

IT, Sales & Business Development
Hong Kong
Posted on Wednesday, June 5, 2024

At Airwallex (airwallex.com), we’re building the future of global finance on one platform. Founded in 2015 in Melbourne, Airwallex is the leading financial technology platform for modern businesses to grow beyond borders. With one of the world’s most powerful payments infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all on one single platform.

If you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us!

The Technical Account Manager serves as a technical expert on Airwallex's payment processing products and services. The role can identify, analyze, and resolve software-related issues, and is responsible for providing post-sale technical services to merchants, developers, and internal teams.

Responsibilites:

  • Primary contact for all technical activities post-launch for managed merchants.

  • Hands-on troubleshooting and ensure that the assigned technical issues are resolved quickly.

  • Install and configure test environments, payment APIs, and E-commerce products.

  • Understand Airwallex products and their underlying architecture and perform regular technical audits on merchants' Airwallex integration.

  • Provide code samples and optimization recommendations and ensure Airwallex's best practices are adopted.

  • Participate in regular technical account reviews and provide merchants with insights.

  • Advocate new Airwallex products to improve their adoption and identify new opportunities where Airwallex products and technologies can better fit in merchants' strategy and architecture.

  • Work directly with developers, merchants, and internal teams on post-integration issues to provide technical support, consulting, and best practices.

  • Represent the merchant's voice when providing feedback to Airwallex product management and engineering teams to help prioritize the product roadmap accordingly.

  • Develop rapports across all levels and functions to create value for our merchants and Airwallex.

  • Build and document knowledge about merchant technical setups.

  • Participate in the development of tools, systems, and processes to improve product supportability.

  • Work with large enterprises to develop contingency plans, and ensure the best practices are followed.

  • Understand large enterprise business scenarios, collaborate with the customer’s product manager, architect, and technical resources, and analyze customer pain points and business needs.

  • Assist with Airwallex solution architect to implement and deliver Airwallex products to customers.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering or equivalent technical experience, or combination of education/experience.

  • 3-5+ years of prior experience in a technical, consulting, engineering, or sales role.

  • Proficient in the current web or mobile technology standards such as REST API, JSON, Web Service, HTML, etc…

  • Hands-on experience in a mainstream programming language (PHP, Java, C++, ASP, C#, Python, JavaScript).

  • Knowledge of common Linux/Unix commands, and SQL.

  • Working knowledge of firewalls, proxies, TCP/IP, network security, and information security.

  • Strong troubleshooting and problem-solving skills.

  • Good communication skills with a strong willingness to provide exceptional customer service.

  • Strong learning ability, execution ability, and coping well under pressure.

  • Prioritization, well organized and detail-oriented on issue handling, and able to context-switch when handling multiple urgent issues simultaneously.

  • Payment, E-commerce, or FinTech related working experience is a plus.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.