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Senior Manager, Operations Strategy (Customer and Developer Experience)



Software Engineering, Customer Service, Operations
Posted on Thursday, June 6, 2024

At Airwallex (, we’re building the future of global finance on one platform. Founded in 2015 in Melbourne, Airwallex is the leading financial technology platform for modern businesses to grow beyond borders. With one of the world’s most powerful payments infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all on one single platform.

If you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us!

As part of our Operations Strategy team, you’ll be tackling complex problems across many different domains, with the overarching aim to improve our global Customer Experience as well as Developer Experience. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of solving complex problems that will drive the evolution of our business.

You are:

  • Someone who enjoys ‘getting things done’ and finds ways to drive tangible outcomes

  • A strategic thinker and analytical in your approach to developing strategies

  • Success-oriented and hold yourself accountable for delivering key outcomes

  • Someone who works collaboratively with people at all levels, across functions and cultures

  • Someone with the ability to synthesize and communicate in a simple but effective manner

What you will be doing:

  • Identify and drive strategic projects to improve our global Customer and Developer Experience, as well as uplifting the end-to-end customer integration efficiency

  • Take a data driven approach to problem solving

  • Work across functions to ensure stakeholder alignment and deliver desired outcomes

  • Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies

  • Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams

What you will bring:

  • 8+ years of experience, preferably with a fast-growing tech startup or top-tier strategy/management consulting or equivalent

  • Strong analytical and problem solving skills essential

  • Exceptional stakeholder management and influencing skills, especially with Engineering teams

  • Self-starter who can identify and prioritize opportunities to focus on

  • Excellent written and verbal communication and presentation skills

  • Technology,Financial Services and/or experience in a high growth environment is advantageous

  • Bachelor’s degree or equivalent

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.