Senior Strategy & Operations Manager
Amber Electric
Operations
Melbourne, VIC, Australia
Posted on Oct 17, 2024
⚡About Amber
Amber is a new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins. We then provide the technology to shift energy usage to the times when cheaper renewables are available in the grid and export to the grid at times when the price is highest. It’s a cheaper way to buy power, a more rewarding way to sell power, and the fastest way for Australia to reach 100% renewable energy.
We are growing rapidly and have thousands of customers who love what we are doing and a great product that will play a significant role in driving Australia towards a renewable future. We are backed by Australia’s leading VCs (including Square Peg Capital and Main Sequence Ventures), impact-focused investors and individuals, and most recently by Commonwealth Bank, NRMA and Gentrack.
We’re now at a critical moment in taking the business to real scale as we disrupt a huge market for the better. You’d be a part of a rapidly growing team of over 130, with expertise across energy, technology, marketing, and operations. We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.
💻 About the role
At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success.
We are looking for a SeniorStrategy & Operations Manager. You’ll be leading our Strategy and Operations team (currently 2 members), reporting into the Director of Operations.
You will be an analytical and strategic individual, with strong leadership skills who is excited about applying their exceptional problem solving skills to help scale our operations and drive impact. You’ll be working closely with senior members of the operations, product and technology teams as well as collaborating with other teams (both internal and external) to drive meaningful change to our customer's end-to-end experience.
👉🏽 Key Responsibilities:
- Support the Director of Operations and senior members of the operations team in identifying the largest opportunities for automation and efficiency gains
- Work with our design and technology teams to automate and streamline key workflows for internal teams
- Identify and execute on opportunities to drive more self service (eg AI, FAQs, self service features)
- Partner with operations and finance teams to identify key areas of financial leakage and plug those gaps
- Deliver end to end key strategic projects from initiation to execution
- Support the Director of Operations in managing our key third party partners
👉🏽 Key Requirements:
- 5+ years of experience in strategy consulting or similar (strategy & operations) role at start up
- People management experience
- Strong analytical and problem solving skills
- Excellent written, verbal and in-person communication skills
- Proven ability to work cross-functionally, building and maintaining trust with internal stakeholders.
- Bachelor’s degree or equivalent
- Entrepreneurial spirit that thrives in a fast paced environment, deals well with ambiguity and focuses on driving impact.
- High attention to detail
💥 Nice to haves:
- Prior experience at an early/growth stage startup
- Strong quantitative background (eg science, engineering)
- You’re passionate about technology, energy and/or the environment
🎯 Benefits:
- We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.
- You’d be a part of a rapidly growing team of over 130 with expertise across energy, technology, marketing, and operations.
- Be part of a growing technology start-up that will shape the future of renewable energy in AU
- Flexible working hours with provision for regular work from home arrangements and a central hub in Melbourne CBD
- We offset 100% of your carbon footprint for as long as you work with us (via Nul)
- Equitable gender-neutral parental leave policies
- An external Employee Assistance Plan for mental health support
- Competitive salary and shares in Amber
- Annual Learning & Development budget to support your personal growth
This is a permanent full time role to be based in Melbourne.
We have an office in the Melbourne CBD, where we work flexibly between the office and home.
🌈 If this kind of work gets you excited, we'd love to hear from you!
Even if you don’t meet 100% of the requirements listed above, we still encourage you to apply. We're open to all backgrounds and encourage people from underrepresented groups to apply. We never discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
✨ How to Apply:
- To apply please submit your CV and a cover letter. In your cover letter, please answer the following question👇🏽:
- What is the best customer experience you have ever experienced and why?
🎓 Hiring Process:
- Our hiring process will be as below:
- A screening interview with our talent team (Video Meeting - 30-45 minutes)
- A live case study interview with the COO and the Director of Operations (Video or In-person Meeting - 45 minutes)
- An in-person interview (60 minutes) which will include:
- A final chat with our CEO (Video Meeting) - 30 minutes
# a chat with the hiring manager (Director of Operations) - 30 minutes
# followed by a chat with 2x direct team members - 30 minutes
We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.
Only shortlisted candidates will be contacted and applications will be accepted only from candidates already based in Australia!
No recruitment firms please. We've got this!