Title: SysOps Engineer

Reporting to VP Technical Operations International

Location - Costa Mesa, NORAM

https://www.beonic.com/

Beonic helps marketing, operations, IT, and research teams measure, predict, and influence customer behavior across the physical and digital world. Beonic’s cloud-based software platform, called Beonic IO, helps venues visualize trends from digital and physical data in a single system of record. Bolstered by the stability and transparency that come from being a public company, Beonic (ASX:BEO) aims to responsibly use technology to positively affect relationships between people and the places they visit.

About the Role:

We are looking for a SysOps Engineer / Systems Administrator to join our growing team. The ideal candidate will have deep experience working in Linux-based environments, strong skills in setting up and maintaining servers, and a solid understanding of remote access technologies. A key aspect of this role is direct collaboration with remote clients: gathering requirements, providing technical support, and ensuring clear communication around system performance and changes. This position blends technical ownership with client-facing responsibility.

Responsibilities:

• Serve as a primary technical contact for remote clients, addressing issues and providing solutions
• Deploy, configure, and maintain Linux servers in production and staging environments
• Manage remote access securely using SSH and related tools
• Implement and maintain monitoring solutions (e.g., Prometheus, Grafana, Nagios, Zabbix, or similar)
• Troubleshoot and resolve system performance issues for both internal teams and client-facing systems
• Ensure systems are secure, up-to-date, and compliant with internal policies
• Collaborate with developers, DevOps, IT staff, and clients to support business-critical applications.
• Document infrastructure, processes, and client-related workflows.
• Support and maintain production systems and networks
• Maintain and improve upon deployment strategies
• Review and optimize network architectures
• Document and diagram systems and networks
• Level 2/3 and periodic level 1 support
• Communicate effectively with internal stakeholders throughout the deployment and support process
• This role includes on-call support during weekends and holidays on a rotating basis.

Basic Qualifications:

• Minimum 5 years of enterprise experience in either: systems administration and/or systems engineering in a Linux or mixed server environment
• Strong knowledge of Linux system administration
• Bachelor's degree in a technical field or equivalent industry experience
• Hands-on experience with server setup, configuration, and management.
• Proficiency with secure remote access methods (SSH, VPNs, bastion hosts).
• Familiarity with monitoring tools and alerting systems.
• Solid understanding of networking fundamentals (DNS, load balancing, firewalls).
• Excellent communication and client-facing skills, with the ability to explain technical concepts clearly.
• Ability to work independently, prioritize tasks, and manage multiple client engagements.
• Strong troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills
• Experience with switching and routing principles and technologies, such as TCP/IP, UDP, ICMP, DHCP, DNS, Routing, VLAN
• Experience with network security design principles

Preferred Qualifications:

• Experience with IaaS/PaaS solutions, such as AWS or Azure
• Experience with Wi-Fi network administration
• Familiarity with Cybersecurity best practices
• Experience with sensor and data analytics solutions, such as IoT, lidar, people counters, and cameras
• Spatial understanding of physical spaces from floor plans and pictures desired but not required
• Airport experience and familiarity with the travel process would be advantageous

Nice to Have:

• Experience with Wi-Fi or camera site surveying
• Experience with cloud platforms (AWS, GCP, Azure).
• Automation skills with tools like Ansible, Puppet, or Chef.
• Scripting knowledge (Bash, Python, or similar).
• Exposure to containerization technologies (Docker, Kubernetes).

Diversity and Inclusion

Beonic values the diversity of the people it hires and serves. We want to bring out the best in our global team members by creating a sense of belonging, being a place where they can grow, and ensuring everyone feels valued, heard, and supported.

Benefits we provide:

1 day off on in your B’day Month

Paid Time off - 20 days / year

Personal Leave - 10 days / year

Health and Vision Insurance via Justworks

401K Matching scheme at 12 months service

Company paid Parental Leave on 12 months service

Growth and Development