Team Leader – Health Administration | Canberra

About the role:
Are you a skilled phlebotomist with leadership experience and strong administrative capabilities, ready to take the next step in your career? We're looking for a people-focused and detail-oriented Team Leader to join our Bupa Medical Visa Assessment Centre in Canberra on a permanent full-time basis.

In this pivotal role, you will lead a dedicated team of Pathology Collectors and Administrators, ensuring a smooth and professional experience for customers undergoing health assessments as part of their visa application process.

Your key responsibilities will include:

• Lead a team of pathology collectors and administrators to ensure the ongoing provision of highly professional and customer focussed service
• Develop staffing strategies and manage rosters
• Day-to-day engagement and relationship management of third-party providers
• Oversee and conduct health assessments and assist the administration team as required
• Treat customers with respect and dignity, considering their cultural and spiritual beliefs
• Ensure compliance with clinical governance, safety, and regulatory requirements

We are looking for:
We are seeking an experienced supervisory professional with strong phlebotomy skills who is ready to step confidently into a leadership role. This position is ideal for someone who has overseen small teams in either a clinical or administrative setting and thrives in a structured, fast-paced environment.

Medical Centre Hours:

• Monday-Friday: 8:00am - 6:00pm
• Occasional Saturdays to support peak periods: 8:00am – 2:00pm
• The successful candidate will work on a rotating roster with other centre leaders to support the opening hours.

About you:

• Hold a certificate III or IV in Pathology Collection qualification with extensive venepuncture experience
• Experienced in paediatric venepuncture is highly desirable
• Prior experience in leading teams with a minimum of 2 years’ is highly desirable
• Experienced working in a fast-paced healthcare environment
• Able to face difficult conversations and deal promptly when issues arise
• Exceptional communication, interpersonal and customer service skills, with the ability to work sensitively with culturally and linguistically diverse customers

Be at the heart of it with Bupa:
Conveniently located on the grounds of the University of Canberra and surrounded by specialist medical centres, you’ll enjoy all the benefits of working in a busy health precinct hub including access to public transport, paid or permit parking, cafes, and convenience centres.

Apply now and enjoy all the benefits of working with Bupa including:

• No late nights, overnight shifts, or working on public holidays
• A supportive team where your contributions are truly valued
• Opportunities to build your career with a global leader in healthcare
• Significant Bupa product and services discounts, including up to 40% health insurance discounts
• Performance incentives for permanent roles

Apply now! We will start interviewing as soon as we receive your application.