Sr. Associate, Commercial Excellence/Sales Effectiveness

Location: Mexico City

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Sr. Associate, Commercial Excellence/Sales Effectiveness supporting the Commercial Excellence team, you will support commercial teams across Hispanic Latin American countries by delivering strategic insights, data-driven analysis, and operational support to the field force. Act as a primary contact between field teams and the Commercial Excellence (CommEx) team to ensure effective adoption of tools and processes, while driving continuous improvement and regional alignment.

In this role, a typical day will include:

Sales Rep Interactions

• In contact with Sales Reps: collect feedback, issues, and improvement opportunities
• Serve as 1st line CommEx support for all the CommEx tools to triage all field force queries (2nd line users Support, 1st line user support done by IT via CommEx Now).
• Provides training on specific/operational points to Field Force as required (i.e., during Sales meeting).
• Supports the testing effort (enhancements, bugfixes) as required

Business Support

• Facilitates discussion with Customer Operations/CDA & sales teams to address SFDC customer data gaps (customer commercial account mapping territory tagging etc.)
• Facilitates discussion with marketing of campaign creation and maintenance.
• Supports the preparation of territory analysis and reflect redesign changes in SFDC
• Supports new user creation and configuration in SFDC
• Supports deployment of new CommEx Solutions in the country/cluster to ensure the adoption
• Captures commercial team’ needs and create enhancement backlogs aligned with CommEx Solution Manager and CommEx Country/ Cluster head
• Captures incentive data preparation, ICARuS result validation and manual incentive calculation if needed (e.g., President club)
• Performs Ad-hoc analysis requested from commercial team which are not supported by existing EA report

Data + Data Quality

• Supports data cleansing and data quality improvement (In combination with relevant stakeholders) as required
• Supports data consolidation and validation of quota setting, segmentation and 100m$ campaign etc.

WHAT YOU’LL BRING TO ALCON:

• 1+ years of experience in a similar role
• Bachelor’s degree in Science, business, economics, engineering, or related field.
• KSAs
• Knowledge of Excel or other analytical tools
• Technology knowledge - SFDC, Pitcher, Reports and Einstein Analytics
• Analytics skills
• SFDC Associate Certificate; SFDC 201 Certificate (Optional); Alteryx Core Certificate (Preferred)
• Languages: English intermediate

HOW YOU CAN THRIVE AT ALCON:

• Opportunity to join a growing, early-stage organization built within a mature, stable global company.
• Friendly working environment and a diverse and highly motivated team
• Individual career development plan and possible career growth within a newly created account
• Truly international environment and daily interactions with colleagues and stakeholders from all over the world
• Attractive benefits & compensation package

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.