Alcon are one of Korea ‘Top Employer’s’ and are the market leader in eye care globally, helping people see better through advanced surgical and vision care products and if you want to help make a difference then please join us!

Sr. Field Service Engineer (경력 10년 이상, 대전/충남 담당)

Major Accountabilites

• Complete preventative maintenance routine as scheduled and per contract conditions, as well as emergency calls. Test repaired instruments in all operating modes and demonstrates that repaired instruments operate at Alcon’s specifications. Minimize instrument failure call back.
• Install retrofits and instruct customers of resultant benefits and changes.
• Responsible for customer satisfaction on assigned territory. Ensures a high level of communication with customers, sales force, Clinical Applications and operations within the operating region, to ensure customer needs are rapidly addressed.
• Communicates equipment problems, quality issues and customer concerns to the appropriate in-house personal within the established guidelines. Consult with local and international management on chronic or unusual problems.
• Responsible for controlling expenses within budgeted guidelines.
• Support spare parts management, including the timely return of strategic spare part cores. Maintain minimal spare parts inventory while achieving high customer service. Attain inventory turn goals for the area/region.
• Ensure all resources (parts, tools etc.) are available for successful customer call completion.
• Strategically promote, educate and market Alcon services to customers.
• Ensure reporting and CRM system management. Provides timely and accurate documentation on services performed.
• Provide feedback to the sales force and management team and inform about any commercial opportunity. Feedback may include customer, competitor and market information gained through customer contact.
• Generate service revenue from assigned territory
• Achieve technical training certifications to meet requirements and scope of responsibilities.
• Properly manages company assets (Company vehicle, test equipment, computer, etc.)
• Where applicable, sells contract services.
• Maintain and support GMP/QMS and any local regulation requirement.

Additional Accountabilities for Sr Engineer:

• Advanced technical know-how and product knowledge related to Cataract and/or Refractive Surgical Device products.
• Builds extensive internal and/or external networks to facilitate achievement of objectives.
• May provide coaching to Field Service Engineers.

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Eligibility Requirements
No reason for disqualification on overseas business trip
Men are required or exempted from military service.

Information on returning employment documents
* All applicants, except those who pass the final round, will be able to claim the return of the submitted employment documents during the period between 14 and 180 days from the date on which employment is confirmed.
*In preparation for the applicant's request for return, we will keep the documents within 180 days after the announcement date of the final successful candidate, and the documents that have expired return period will be destroyed under the Personal Information Protection Act.
-If the application is submitted on the website or by e-mail, or if the applicant submits it voluntarily without our request, it shall not be returned in accordance with the proviso to Article 11 (1) of the Fairness of the Employment Procedure Act, and if the employment documents are destroyed due to natural disasters or other reasons not liable to us, it shall be deemed to have been returned.
*Applicants who wish to request the return of employment documents under the proviso to paragraph (1) submit a return request (Form 3 of the Enforcement Rules of the Act on the Fairness of Employment Procedures) by e-mail to the person in charge of employment and we send it to the designated address within 14 days from the date the submission is confirmed.