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Implementation Consultant, SMB



Sydney, NSW, Australia
Posted on Friday, July 5, 2024
At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies’ profits thrive. Our reach extends across 70+ countries worldwide, serving more than 320,000 workplaces.
Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London, backed by top investors and recently surpassed 100m ARR. We've helped millions of workers across industries and aim to empower 60% of the global workforce.If you're passionate about improving the world of work, one shift a time, join us at Deputy and help shape the future of hourly employment!
You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
As an Implementation Consultant at Deputy, you will be a trusted advisor to small and medium sized business (SMB) customers by providing best practices and identifying areas of opportunity during the implementation process and beyond. Working closely with our SMB Sales team and Customer Success Managers, you will be responsible for delivering paid onboarding packages, account reviews, and proactively reaching out to ensure our SMB clients are set up for long term success.
You will use your expert understanding of business needs to translate those into their Deputy account setup, configuration and usage. You will develop expertise in both our product and partner integrations in order to communicate with multiple internal and external stakeholders. You will live by Deputy’s values, including listening to learn in order to identify a customer’s desired outcomes.


  • Manage the end-to-end delivery and implementation of onboarding projects for Deputy’s SMB customers
  • Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process
  • Conduct periodic account reviews to ensure client satisfaction and value maximization
  • Host one-to-many client training sessions, including Deputy Essentials, to get new users up and running
  • Be a Deputy product expert with a deep understanding of small and medium sized business needs, including Awards and integrations
  • Provide feedback to the Learning Experience Team to further amplify the technology led onboarding experience

Skills & Experience

  • 2-4 Years of professional experience in training, delivery, implementation, or project management, preferably with SaaS applications
  • Demonstrated history of establishing and meeting work schedules with limited time frames and under tight deadlines
  • Ability to understand and relate to both technical and non-technical stakeholders
  • Intrinsically motivated, customer focused with revenue awareness
  • Above all, a growth mindset, willingness to learn, and a genuine excitement for the problems we are solving for our customers
Employee Perks
- Share Options
- Paternity/Maternity Leave Policies
- Flexible Work Policy
- Company wide Development & Coaching
- Hackathons
- Awards - "Your Time to Shine & Celebrate Success"
- Social Events & variety of social clubs (Books, LGBT, Games, Sports)
- Mental Health Support
- Munch & Learns
Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.