Employment Hero is an Australian tech unicorn - valued at over $1.25 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 90,000 businesses and 850,000+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable timezone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

The Role

The ideal candidate will have a strong understanding of HTML and experience working within Content Management Systems (like ZenDesk and Salesforce Experience Cloud). This role will be responsible for editing, updating, and publishing articles and documents related to our products and services to provide our customers with accurate and up-to-date information.

Responsibilities

• The content editor’s primary responsibility will be to update and maintain employment hero’s website pages, help centres, and other content platforms our customers interact with when seeking information.
• Edit and update existing knowledge base articles, documents, and web pages using WYSIWYG editor, HTML and CSS
• Work with the content and support teams to identify and update content across our customer-facing digital channels. This can include:

- Following a style guide to format content (written by a team writer or AI tool
- Updating broken images and links
- Collaborating with the content team to ensure that all published content meets our style guide, accessibility and quality standards
- Monitor the performance of published content and make adjustments as necessary to improve customer engagement and satisfaction.

Requirements

• Proficiency in reading, understanding and updating English language content
• Experience working remotely and across multiple time zones.
• Experience with updating and editing content within content management systems/platforms using HTML or WYSIWYG editors
• Experience with omnichannel support software, such as Zendesk, Salesforce Experience Cloud, Word Press or similar.
• A working understanding of knowledge bases and customer support systems; as well as best practice content publishing tools.
• Attention to detail and accuracy.
• Excellent communication and collaboration skills.
• Ability to manage multiple tasks/projects simultaneously.
• Understanding of SEO principles and best practices.
• Experience understanding feedback from content, support, product and performance data insights to drive content edits.

Benefits

• Self, health, wealth and happiness programs
• Remote first and flexible working arrangements
• Private health insurance, life insurance and more
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning & development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Social events to get to know your new colleagues

Why join Employment Hero?

• Raised $181M achieving unicorn status February 2022

• LinkedIn Top 25 Startups 2021, ranked #2 in Australia

• The Australian Top 100 Innovators List 2021

• Raised $140M Series E round led by Insight Partners July 2021

• Raised $45M Series D round led by Seek 2021

• Deloitte Technology Fast 50 2020, ranked #42 in Australia

• LinkedIn Top 10 Startups 2020

• Raised $22M Series C Round led by Seek July 2019

• Raised $8 mill series B round led by Seek and OneVentures

• Deloitte Technology Fast 50 2019, ranked #20 in Australia

• GetApp Category Leader Q1 2019

• Deloitte Technology Fast 50 2018, ranked #12 in Australia

• HRD Gold Medalist - Human Capital Management Systems 2018

• HRD Gold Medalist - Rewards and Recognition Service Provider 2018

• HRD Rewards and Recognition Employer of Choice 2018

• LinkedIn Top 25 Startups 2018

• EY Entrepreneur of the Year National Finalist 2018

**When applying for this position, please fill out all of the application questions, thank you**

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