Registered Nurse or Pharmacist, Digital Health, Manila (Pooling)
Eucalyptus
Eucalyptus (or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high-touch, high-quality care to millions of patients. We have 4 healthcare brands that form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care. Our goal is to provide a differentiated and comprehensive care experience for a wide variety of patients and conditions.
We're well funded, having raised over $100M with our Series C round led by Aussie and US venture capital funds who were early backers of Airbnb, Canva, Uber, and Spotify.
We're not your typical start-up, and we don't want typical candidates either. If you're an out-of-the-box thinker, a trendsetter, a risk-taker, and passionate about making a difference in the world, and be a part of building something extraordinary – keep on reading!
Your objective is to increase opportunities for patient engagement to provide a safer and more personalised healthcare experience. The role has both reactive and proactive elements - you will be triaging and responding to medical enquiries, managing medication side effects, providing reassurance and support and following up with patients on their treatment journey. You’ll also be expected to contribute to building systems that get better over time; to buy into our ambition to drive a future for healthcare that is more convenient, personalised and comprehensive; and contribute a culture focused on delivering safe and useful patient health experiences.
Not only does this role give an outstanding medical professional the opportunity to step away from the shackles of hospital bureaucracy into an organisation with maximum autonomy, there are opportunities to learn about different areas of the business and be involved in product launches, projects, and other initiatives as we scale, to put your mark on an organisation that is changing the Australian health landscape.
Why join Eucalyptus?
We are building the future of accessible, patient-centric healthcare!
We have built a technology platform that brings high touch healthcare into the internet age. We plug into doctors, specialists and pharmacies to provide high quality, convenient health products and services.
Our platform currently has 4 healthcare brands that serve patients with different needs and at all stages of their life.
- Pilot provides men with a safe space to access care for sexual health, hair and weight
- Kin supports a woman’s entire fertility and health journey
- Software makes it easy to access effective anti-aging and acne treatment
- Juniper supports older women through menopause and their weight loss journey
In just 3 years, we have helped over 200,000 patients across our four brands. And yet, we believe we have only scratched the surface of what is possible in digital healthcare.
How do we work at Eucalyptus?
You’ll be surrounded by a world-class team of thinkers, designers, engineers and leaders who are obsessed with three things:
- The health and wellbeing of the average person
- Creating personalised, engaging, convenient user-experiences
- Making healthcare fun and interesting (because it is)
The organisation is flat and decision making happens regularly and rapidly at every level of the business. Ultimately, people are given the freedom to make decisions (and mistakes), and learn from the journey. We like to set goals with the mindset that if we hit them all, we haven’t challenged ourselves enough.
Why you'll thrive here
Here are the highlights:
- Come and experience the growth at one of the fastest growing startups (LinkedIn #5 fastest growing startups in Australia) while we are still small (~250 people).
- Push yourself with challenges that are world-first, unique and exhilarating.
- See the meaningful impact of your work on over tens of thousands of actual users (check out the customers that love us!)
- Learn from some of Australia’s best marketers, engineers, creatives, operations specialists, and medical professionals - joining a diverse team from Atlassian, Canva, Google, Koala, McKinsey, Bain, BuzzFeed, Optiver, Halter and many many more.
- A share in the company (equity), so you are rewarded for your best work.
- And also it goes without saying: hybrid work set-up, parental leave, wellness benefits, employee discounts, social clubs sponsorships, and learning and development budgets for all of our staff.
- Life is too short to not be curious
Euc also offers amazing benefits to our permanent staff based in our Manila HQ office:
- Competitive monthly salary plus government contributions.
- HMO for yourself and 1 dependent.
- Hybrid work setup to work flexibly from home, and enjoy time in the office with your colleagues.
- Social clubs that allow you to bond with employees with similar interests! Some of our favourites include #kpop-club, #basketball-club, and #euc-kids-club (a great place for parents).
- Fun office parties and team dinners (did someone say KTV?) so you can bond with your team regularly.
- Eucalyptus and brand merchandise designed by our very own in-house creative team.
- Become part of one of the fastest growing startups in the APAC region while we are still small in size (~200 people), during a time of exciting innovation and growth.
- Work from Manila and maintain high collaboration with the teams in Australia.
- Drive meaningful impact for tens of thousands of actual patients through your work, helping them live healthier, happier and longer lives.
- Learn from some of APAC’s best marketers, engineers and creatives, joining a diverse team from successful and disruptive companies such as Atlassian, Canva, Koala and more.
The core responsibilities of this role include:
- Triaging medical enquiries efficiently to ensure excellent patient safety and care is received;
- Providing support to patients experiencing side effects and/or symptoms related or unrelated to their medication (by email) across all the Eucalyptus brands, which creates lasting impressions because of its depth and personalisation;
- Responding to patient enquiries;
- Proactively engaging with patients throughout their treatment journey;
- Working closely with a team of registered nurses and pharmacists;
- Being a critical point of contact for our Eucalyptus partnered doctors
Our team operates between 8am-6pm (AEST), 7 days a week. While flexibility for weekend work and rostering between our operating hours will be required, we work with you to find the right balance.
Experience required
- Qualified health professional - you are a qualified nurse or pharmacist with 5+ years experience
- Excellent writing skills - ability to write clear, concise, and patient friendly information via email.
- Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
- Cool head - you have experience triaging patients (either in a hospital, clinic or community pharmacy) and always keep a cool head
- Trust - patients trust you implicitly because of your experience, your confidence and your manner
- Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
- Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!
Bonus points for
- Telehealth or medicines line experience
- Triaging in a clinical setting (eg. emergency department)
- Experience in a customer service role
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