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Business Operations Lead, UK



London, UK
Posted on Friday, July 21, 2023

Eucalyptus (or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high-touch, high-quality care to millions of patients. We have 4 healthcare brands that form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care. Our goal is to provide a differentiated and comprehensive care experience for a wide variety of patients and conditions.

We're well funded, having raised over $100M with our Series C round led by Aussie and US venture capital funds who were early backers of Airbnb, Canva, Uber, and Spotify.

We're not your typical scaleup, and we don't want typical candidates either. If you're an out-of-the-box thinker, a trendsetter, a risk-taker, and passionate about making a difference in the world, and be a part of building something extraordinary – keep on reading!

We're looking for a Business Operations Lead to lead, scale, and optimize the quality, safety, and efficiency of our end-to-end operations in the UK. The successful candidate will be responsible for managing the key internal operations that will enable the UK market to scale to +100k patients (finance, recruiting, people, recruiting).

Reporting directly to the Head of UK, this role will require a strong operational skill set and the ability to use qualitative and quantitative data to make informed decisions about how to prioritize commercial opportunities and execute on complex cross functional initiatives with speed and efficiency. We're looking for a structured thinker and growing people leader who can build robust functions that unlock the next level of scale.

As a young company with experimentation as part of our DNA, we frequently iterate to conviction with a strong hypotheses-led culture. The whole company sets quarterly OKRs and has the ability to rapidly shift gears in response to new insights or changing market conditions in order to deliver on our company-wide objectives. It is critical for us that you share these philosophies, are adaptable to change, and comfortable with solving for ambiguity.

What you'll do (Responsibilities)

  • Build and manage finance, HR, recruiting, legal and risk functions to support our growing patient base in the UK.
  • Design and cross-functional key operating initiatives, effectively coordinating and managing our internal teams.
  • Lead quarterly country-specific reviews and executive engagement for the wider business within these partnerships to deliver on the growth agenda
  • Collaborate and partner on cross-functional projects in close collaboration with our Australian and UK headquarters

About You (Skills)

  • Willing to be based in the UK
  • 4-5+ years in consulting (MBB preferred), investment banking, or startups (bonus for prior experience in B2C consumer brands or healthcare)
  • Possesses an entrepreneurial and 'patient-first' mindset, highly driven to reach the best clinical outcomes for our patients
  • Understands the UK consumer market - in particular, patient demographics, behaviors, and healthcare systems inside out
  • Robust analytical capabilities with the ability to synthesize findings, draw out insights, and execute on recommendations
  • Strong ability to prioritize, manage multiple projects, and deliver growth results within a highly ambiguous environment
  • Strong leadership skill set with experience in leading cross-functional teams and expertise in running an organization and structure

So, why join Eucalyptus?

  • We are a rapidly growing company with a mission to provide high-quality care to millions of patients worldwide.
  • Work with best-in-class doctors, specialists, pharmacists, and medical professionals from all over the world, and our 4 brands speak to different people at different stages of their life and needs
  • Learn from some world-class marketers, engineers, creatives, operations specialists, and medical professionals - joining a diverse team from Atlassian, Canva, Google, McKinsey, Bain, Optiver, Koala, Manual, and many more.
  • Offer a competitive remuneration package plus government contributions
  • Fun office parties and team dinners so you can bond with your team regularly
  • Eucalyptus and brand merch designed by our very own in-house creative team