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Strategy & Operations Lead, Germany



Berlin, Germany
Posted on Tuesday, August 15, 2023

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 4 brands (Juniper, Pilot, Kin & Software) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$140M in funding from Australia and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into more markets, retail stores, and tackle new health conditions.

We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

What you’ll do (Responsibilities):

Be based in Germany - reporting directly to our Country Manager, who is based in Berlin, Germany

  • Design and lead operational initiatives which will result in an exceptional partner pharmacy network, continuously improving logistics and fulfilment process and world-class health practitioner interactions for our patients.
  • Deliver against (and ideally exceed) key operational growth targets by effectively coordinating and managing our operational partners (i.e. pharmacists, clinicians, suppliers)
  • Build and manage a local team to support our growing patient base in Germany
  • Analyse industry and patient trends to track, report and execute to optimise for growth and shift resources into the right areas
  • Lead quarterly country-specific reviews and executive engagement for the wider business within these partnerships to deliver on the growth agenda

Collaborate and partner on cross-functional projects in close collaboration with our UK headquarter team

About You (Skills and Experiences)

  • At least 4-5+ years in consulting, technology, venture capital and / or start-up space (particularly in an operational role, and bonus for prior experience working with / for B2C consumer brands)
  • Communicate fluently in German and English (bonus - if you’re proficient in other European languages)
  • Understand German and European consumer market - in particular, patient demographics, behaviors and healthcare systems inside out
  • Robust analytical capabilities with the ability to synthesise findings, draw out insights and execute on recommendations
  • Strong ability to prioritise, manage multiple projects and deliver growth results within a highly ambiguous environment
  • Possesses an entrepreneurial and ‘patient-first’ mindset, highly driven to reach the best clinical outcomes for our patients
  • Strong leadership skill set with experience in leading cross-functional teams and expertise in running an organisation and structure

So, why join Eucalyptus?

  • Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong, you’ll get to work amongst people who care deeply about our patients and you’ll be given ownership to tackle unique problems as part of a supportive team.
  • We move at incredible speed - you’ll work with teammates who build in the open, helping us learn and iterate quickly so we can deliver at speed. The feedback loop between idea, execution and impact is fast! You’ll spend a lot of time outside of your comfort zone learning, we wouldn’t have it any other way.
  • Your career and personal goals will be accelerated - you’ll tackle ambiguous and impactful problems. You’ll get honest feedback frequently, helping you improve faster than you could have imagined. Given the rate of learning, we believe in more frequent review cycles (every 6 months) compared to traditional organisations.
  • You’ll get access to generous Employee Discounts & Free Merch - we love merch at Euc so expect lots of it as well as employee discounts across all of our brands
  • We have fun along the way - from our global team events, monthly socials and perks of a new office in Berlin, Potzdamer Platz - there’s always something new!

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.