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Medical Support Specialist, Japan【看護師・薬剤師】



Customer Service
Tokyo, Japan
Posted on Monday, September 4, 2023

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 4 brands (Juniper, Pilot, Kin & Software) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$150M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

About The Role

We’re looking for a ‘smooth operator’ that speaks fluent Japanese and English to lead, scale and optimise the quality, safety and efficiency of our end-to-end operations in Japan, including managing key operational partners (pharmacy, clinicians, suppliers, fulfilment) and internally provisioned service teams (medical support, patient experience / customer support).

The role is based in Japan, reporting directly to the Country Manager, Japan.

The role will require a strong operational skill set and you will be required to use qualitative and quantitative data to make informed decisions about how we prioritise commercial opportunities and execute on initiatives that create lasting patient outcomes. We are looking for an incredibly structured thinker with a relentless focus on understanding the ‘why’, forming testable hypotheses and using data to drive decisions. You synthesise tonnes of info; you build a clear vision; you document your work - in short, you turn chaos into clarity.

We are a young company with experimentation as part of our DNA. We frequently iterate to conviction with a strong hypotheses-led culture. The whole company sets quarterly OKRs and has the ability to rapidly shift gears in response to new insights, or changing market conditions in order to deliver on our company-wide objectives. It is critical for us that you share these philosophies, are adaptable to change and comfortable with solving for ambiguity.

Join us to be a critical part of our growth journey here in Japan! 🇯🇵

What you’ll do (Responsibilities)

  • Build and manage a local team to support our growing patient base in Japan
  • Design and lead patient centric operational initiatives which will result in an exceptional partner pharmacy network, continuously improving logistics and fulfilment process and world-class health practitioner interactions for our patients
  • Deliver against (and ideally exceed) key operational growth targets by effectively coordinating and managing our operational partners (i.e. pharmacists, clinicians, suppliers)
  • Analyse industry and patient trends to track, report and execute with the teams to optimise for growth and shift resources into the right areas
  • Lead quarterly country-specific reviews and executive engagement for the wider business within these partnerships to deliver on the growth agenda
  • Collaborate and partner on cross-functional projects in close collaboration with our Australian and UK headquarters

About You (skills)

  • Be based / Willing to re-locate to Japan - reporting directly to Country Manager, Japan
  • 4-5+ years in consulting (MBB preferred), investment banking, or start-ups (bonus for prior experience in B2C consumer brands or healthcare)
  • Possesses an entrepreneurial and ‘patient-first’ mindset, highly driven to reach the best clinical outcomes for our patients
  • Communicates fluently in Japanese and English
  • Understand the Japanese consumer market - in particular, patient demographics, behaviours and healthcare systems inside out
  • Robust analytical capabilities with the ability to synthesise findings, draw out insights and execute on recommendations
  • Strong ability to prioritise, manage multiple projects and deliver growth results within a highly ambiguous environment
  • Strong leadership skill set with experience in leading cross-functional teams and expertise in running an organisation and structure

So, why join Eucalyptus?

  • We are a rapidly growing company with a mission to provide high-quality care to millions of patients worldwide.
  • Work with best-in-class doctors, specialists, pharmacists, and medical professionals from all over the world, and our 4 brands speak to different people at different stages of their life and needs
  • Learn from some world-class marketers, engineers, creatives, operations specialists, and medical professionals - joining a diverse team from Atlassian, Canva, Google, McKinsey, Bain, Optiver, Koala, Manual and many many more.
  • Offer a competitive remuneration package plus government contributions
  • Fun office parties and team dinners so you can bond with your team regularly
  • Eucalyptus and brand merch designed by our very own in-house creative team

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.