WEALTH MANAGEMENT

Wealth Management Operations supports the Wealth Management business by delivering strong operational risk management, high-quality execution, and regulatory confidence across the client lifecycle. The team partners closely with the business, FCC Compliance, and other stakeholders to ensure operational excellence and regulatory alignment.

OUR IMPACT

The Product Quality Assurance Vice President has responsibility for leading the U.S.-based Product Quality Assurance (PQA) function for Wealth Management Operations, with accountability for the quality, consistency, and credibility of quality assurance outcomes.The role provides oversight of client due diligence quality across Wealth Management and is accountable for governance of quality assurance testing, workflow oversight, thematic risk identification, and policy implementation. This includes partnering closely with Financial Crime Compliance (FCC) and Operations leadership to strengthen operational risk management and regulatory confidence.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Provide oversight of Product Quality Assurance testing across diverse client types and account structures, ensuring consistent and accurate application of FCC-owned Know Your Client ("KYC"), Client Identification Program ("CIP"), and Customer Due Diligence ("CDD") frameworks.
• Maintain governance over QA sampling methodology, workflow prioritization, and execution oversight to ensure timely delivery against established service level agreements.
• Analyze QA outcomes to identify trends, themes, and potential systemic risks, distinguishing between isolated defects and broader process, system, or framework issues.
• Provide clear, senior-level insights through QA metrics and management reporting to support transparency, escalation, and informed decision-making.
• Serve as a primary point of engagement between Wealth Management Operations and Financial Crime Compliance, providing credible challenge and supporting effective policy interpretation and implementation.
• Oversee policy clarification and change management activities, including consolidation of questions from functional teams and communication of updates.
• Assess operational implications of new or updated policy requirements and ensure expectations are implemented consistently across Wealth Management.
• Lead, coach, and develop team members while setting clear expectations for quality, judgment, and professionalism.
• Drive continuous improvement of QA methodologies, controls, and operating practices to enhance efficiency, scalability, and quality outcomes.

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

BASIC QUALIFICATIONS

• Extensive experience in Know Your Client ("KYC"), Client Identification Program ("CIP"), Customer Due Diligence ("CDD"), Quality Assurance, or related operational risk functions within financial services.
• Strong understanding of regulatory frameworks and the client due diligence lifecycle.
• Communication ability to translate detailed QA findings into clear themes and senior-level insights.
• Proven judgment in assessing risk, escalating issues, and engaging senior stakeholders.
• Strong analytical, organizational, and communication skills.
• 6+ years of relevant experience.
• Professional certifications (e.g., CAMS) preferred.

ABOUT GOLDMAN SACHS

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