This is a Junior Customer Experience Specialist role with Aphex based in Sydney, NSW, Australia

-- Aphex --

Role Seniority - Entry Level - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

More about the Junior Customer Experience Specialist role at Aphex

As a Junior CX Specialist, you'll start by mastering the hands-on aspects of our work - we call this the "execution side" of things. You'll get to test new features to make sure they work as intended, create helpful documentation, and directly support our users through live chat. During this time, you'll be building a solid understanding of how our product works from the ground up.

You'll be working closely with experienced teammates who'll have your back every step of the way - especially when it comes to the construction side of things (don’t stress, none of us in CX came from a construction background).

On a Typical Day, You Might

• Test a new feature to make sure it works exactly as designed
• Update help documentation to explain a workflow more clearly, or write internal rules to define how a new feature should behave
• Jump in to help users solve problems through live chat
• Deep dive on a suspected bug, documenting anything that needs fixing and make sure it's properly prioritised
• Help a cross-functional teammate get to the bottom of a nuanced product answer internally

As you grow in the role over the next 9-12 months, you'll have the opportunity to move into a Senior position and into more "ownership" territory. This means potentially leading features yourself, running cross-functional product knowledge sessions, contributing to discovery projects, or creating new processes from scratch.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🧪 QA Testing
• 💬 Query Handling (online / live chat)
• 📖 Write Help Documentation
• 🐞 Troubleshooting & Logging Bugs
• 💻 Backlog Management

Key Strengths

• 🤔 Curiosity
• 💡 Problem solving
• 👥 Collaboration
• ✍🏼 Written communication

Why Aphex is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Aphex not with Hatch.