This is an Operations Manager role with Primary based in Sydney, New South Wales, Australia

-- Primary --

Primary is the command & control centre for finance teams. Our platform provides a unified experience for banking, yield, insights, FX & more, to help ambitious businesses reduce manual workflows and unlock additional revenue streams. Powered by products from BlackRock, Goldman Sachs, State Street & more, businesses on Primary unlock an average of 4.5% in yield and extend their runway by 2 months.

Role Seniority - Mid Level - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

More About The Operations Manager Role At Primary

As our Operations Manager, you will play a critical role in shaping how companies manage their cash, ensuring that our clients are not only satisfied but also empowered through our innovative solutions.

You will be a vital part of our early team, directly influencing the success and growth of finance teams around the world.

Key Responsibilities

• Operations systems management & onboarding: Configure and optimise our platform’s information systems to support efficient service delivery. You'll also implement and maintain robust data management processes across the organisation.
• Regulatory compliance & risk management: Oversee and enhance KYC/AML processes within our information systems. Develop and maintain documentation of compliance procedures.
• Knowledge management & training: Design and develop comprehensive knowledge bases and educational resources. Create user guides, training materials, and documentation to support effective use of our products.
• Strategic process analysis: Conduct data analysis to inform strategic decision-making and process improvements. Develop metrics and reporting systems to track operational performance.
• Business process improvement: Identify inefficiencies and propose data-driven solutions to enhance operational effectiveness. Design and implement improved workflows and information management practices.

The Ideal Person

• Strategic and proactive: You can anticipate client needs and work proactively to provide solutions and guidance that drive success.
• Operationally disciplined: You are strong at mapping out processes and driving improvements.
• Relentlessly focused on outcomes: You are driven to help our internal team and clients succeed. You measure your impact based on customer satisfaction, retention, and overall engagement.
• Positive and energetic: You approach challenges with optimism and thrive in the dynamic environment of an early-stage startup.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 📊 Data Management and Visualization
• 📋 Corporate Governance Support
• 🔄 Process Management and Ongoing Improvement

Key Strengths

• 💭 Critical thinking
• 🔍 Attention to detail
• 🤔 Decision Making

Why Primary is partnering with Hatch on this role: Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Primary not with Hatch.