Operations Associate
Hatch
Operations
Melbourne, VIC, Australia
Posted on May 24, 2025
This is a Operations Associate role with Qlub_ based in Melbourne, VIC, AU
More about the Operations Associate role at Qlub_
Operations Associate
A beautiful, seamless way to pay the bill at restaurants
Business operations
Full-time
Hybrid | Melbourne, VIC, AU
Visa sponsorship
Are you a young professional with a hospo background looking to blend your experience into a dynamic, high-growth environment?
As an Operations Associate (Melbourne), you’ll be the bridge between our restaurant partners and our cutting-edge payment technology, ensuring a seamless experience from onboarding to ongoing support.
Onboarding : Onboard restaurants on our platform (in-person and virtually), train their teams (enjoy those free meals!), and make sure qlub delivers value for them so they’ll love it.
Account Management : Work closely with venues to resolve post-onboarding issues, revisit sites if needed, and act as a trusted advisor to ensure a seamless and exceptional experience for our customers.
Product : Work directly with our product team to make qlub even better for venues and influence our global product roadmap through insights and feedback.
Why You'll Love It
Leverage Your Corporate & Hospitality Experience: Use your operational and client-facing skills in an exciting tech environment.
Fast-Tracked Growth: Work closely with senior leaders and gain exposure to multiple facets of a high-growth startup.
Limitless Growth: Qlub growing fast, great performers will progress equally as fast – your ambition sets the pace.
What you'll be responsible for
💼
Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
🛟
Implementation and Onboarding
Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption
👥
Cross-Functional Collaboration
Work with various teams in the organization to achieve a project or goal, including customer journey and customer insights
Skills you'll need
💡
Problem solving
Identifies problems and develops logical solutions that address the problems
😎
Social skills
Behaves and communicates effectively in different social situations and with a variety of different people
🤓
Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
🧩
Creativity
Generates multiple innovative/new/novel ideas to solve a problem
Meet the team
Ops Team
Qlub_
Ops team drives growth and success of our new and existing restaurants using qlub!
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Qlub_ team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
A Final Note: This is a role with Qlub_ not with Hatch.
- Qlub_ --
More about the Operations Associate role at Qlub_
Operations Associate
A beautiful, seamless way to pay the bill at restaurants
Business operations
Full-time
Hybrid | Melbourne, VIC, AU
Visa sponsorship
- No Junior
- A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required. Apply by 30 May
- Posted 8 April Mal Grondzewska Qlub_ Why Qlub_ Qlub offers payment and loyalty solutions for restaurants all over the world, with >3,000 restaurant partners and millions of users. We're backed by over US$40M in funding, live in 3,000+ venues across the globe, and are exploding in Australia. This is your chance to jump aboard the rocketship as one of the early employees in Australia, and at a perfect time: Product-market fit? Check; Scalable platform? Check; Amazing brands live; Check; Hypergrowth mode? Activated!
Are you a young professional with a hospo background looking to blend your experience into a dynamic, high-growth environment?
As an Operations Associate (Melbourne), you’ll be the bridge between our restaurant partners and our cutting-edge payment technology, ensuring a seamless experience from onboarding to ongoing support.
Onboarding : Onboard restaurants on our platform (in-person and virtually), train their teams (enjoy those free meals!), and make sure qlub delivers value for them so they’ll love it.
Account Management : Work closely with venues to resolve post-onboarding issues, revisit sites if needed, and act as a trusted advisor to ensure a seamless and exceptional experience for our customers.
Product : Work directly with our product team to make qlub even better for venues and influence our global product roadmap through insights and feedback.
Why You'll Love It
Leverage Your Corporate & Hospitality Experience: Use your operational and client-facing skills in an exciting tech environment.
Fast-Tracked Growth: Work closely with senior leaders and gain exposure to multiple facets of a high-growth startup.
Limitless Growth: Qlub growing fast, great performers will progress equally as fast – your ambition sets the pace.
What you'll be responsible for
💼
Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
🛟
Implementation and Onboarding
Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption
👥
Cross-Functional Collaboration
Work with various teams in the organization to achieve a project or goal, including customer journey and customer insights
Skills you'll need
💡
Problem solving
Identifies problems and develops logical solutions that address the problems
😎
Social skills
Behaves and communicates effectively in different social situations and with a variety of different people
🤓
Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
🧩
Creativity
Generates multiple innovative/new/novel ideas to solve a problem
Meet the team
Ops Team
Qlub_
Ops team drives growth and success of our new and existing restaurants using qlub!
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Qlub_ team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- 🎉 Onboarding
- 🤝 Account Management
- 🔗 Cross-Functional Collaboration
- 💡 Problem solving
- 😎 Social skills
- 🤓 Learning agility
- ✅ Prioritization
- 🧩 Creativity
A Final Note: This is a role with Qlub_ not with Hatch.