This is a Marketing Intern, Customer Experience role with Qantas based in Mascot, NSW, AU

This role is accepting applications on Hatch. Follow the "Apply" link to create a Hatch profile and "Send a Match Request" for this job.

About The Role

As a Customer Experience Marketing Intern at Qantas, you’ll work on projects that directly elevate the pre-flight and in-flight experience for our customers. You’ll closely support our Marketing Manager on key project launches, customer research and team planning.

Key tasks:

• Support the team on the delivery of key projects and campaigns, leveraging a wide range of channels from Airport signage and the Qantas App to emails and SMS.
• Coordinate updates to qantas.com and optimise content to drive better responses
• Coordinate design tasks with our internal creative studio
• Campaign content development and coordination
• Conduct and share customer + industry research weekly
• Assist in team planning by building and updated project packs
• Support our Travel Lifecycle team, who manage flight related emails to Qantas Frequent Flyers

Looking For Someone Who Has:

• Excellent people skills
• Strong time management and is a multitasker
• Passion for creating great customer experiences
• Experience working across digital channels
• Willingness to learn
• Proactive and takes initiative

A Bit About The Team

The Customer Experience Marketing team here at Qantas are a hardworking, innovative and fun group of customer centric marketers who would love to welcome a new starter (and fresh set of ideas) into the team.

How do we work with stakeholders? We work with different teams in the business to develop customer messaging for projects. These can range from supporting customers in adapting to new boarding processes, to educating them on changes to their in-flight dining experience.

How do we use data driven marketing? Our team use data to drive decisions in marketing and messaging, ensuring we are tailoring our communications to an individual customer’s upcoming travel experience where possible. This could be what their booked cabin looks like on the type of aircraft they are flying on, whether they have Wi-Fi on their flight or what they may need based on the destination they are flying to.

How do we integrate multi-channel marketing? When working on projects that improve customer experience, we use multi-channel marketing where we look at where and when customers should receive info

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Why Qantas is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Qantas not with Hatch.