Marketing Intern, Customer Experience
Hatch
Marketing & Communications, Customer Service
Mascot NSW 2020, Australia
Posted on May 27, 2025
This is a Marketing Intern, Customer Experience role with Qantas based in Mascot, NSW, AU
More about the Marketing Intern, Customer Experience role at Qantas
Why Qantas
Spirit is everything at Qantas, and we want you to bring yours to ours.
You can find spirit in everyone who works at Qantas. Whether they’re a born explorer, a gifted engineer, or simply like keeping people connected, their spirit makes us proud to be Australia’s national carrier. If you choose to come onboard, you’ll be joining a team of over 26,000 people across Australia and the world, where creativity, diversity and innovation are encouraged. Bring your spirit to ours and help your future career take flight.
We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. We pay respect to Elders past, present and emerging.
About The Role
As a Customer Experience Marketing Intern at Qantas, you’ll work on projects that directly elevate the pre-flight and in-flight experience for our customers. You’ll closely support our Marketing Manager on key project launches, customer research and team planning.
Key tasks
Support the team on the delivery of key projects and campaigns, leveraging a wide range of channels from Airport signage and the Qantas App to emails and SMS.
Coordinate updates to qantas.com and optimise content to drive better responses
Coordinate design tasks with our internal creative studio
Campaign content development and coordination
Conduct and share customer + industry research weekly
Assist in team planning by building and updated project packs
Support our Travel Lifecycle team, who manage flight related emails to Qantas Frequent Flyers
Looking For Someone Who Has
Excellent people skills
Strong time management and is a multitasker
Passion for creating great customer experiences
Experience working across digital channels
Willingness to learn
Proactive and takes initiative
A Bit About The Team
The Customer Experience Marketing team here at Qantas are a hardworking, innovative and fun group of customer centric marketers who would love to welcome a new starter (and fresh set of ideas) into the team.
How do we work with stakeholders?
We work with different teams in the business to develop customer messaging for projects. These can range from supporting customers in adapting to new boarding processes, to educating them on changes to their in-flight dining experience.
How do we use data driven marketing?
Our team use data to drive decisions in marketing and messaging, ensuring we are tailoring our communications to an individual customer’s upcoming travel experience where possible. This could be what their booked cabin looks like on the type of aircraft they are flying on, whether they have Wi-Fi on their flight or what they may need based on the destination they are flying to.
How do we integrate multi-channel marketing?
When working on projects that improve customer experience, we use multi-channel marketing where we look at where and when customers should receive info
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Qantas team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
A Final Note: This is a role with Qantas not with Hatch.
- Qantas --
More about the Marketing Intern, Customer Experience role at Qantas
Why Qantas
Spirit is everything at Qantas, and we want you to bring yours to ours.
You can find spirit in everyone who works at Qantas. Whether they’re a born explorer, a gifted engineer, or simply like keeping people connected, their spirit makes us proud to be Australia’s national carrier. If you choose to come onboard, you’ll be joining a team of over 26,000 people across Australia and the world, where creativity, diversity and innovation are encouraged. Bring your spirit to ours and help your future career take flight.
We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. We pay respect to Elders past, present and emerging.
About The Role
As a Customer Experience Marketing Intern at Qantas, you’ll work on projects that directly elevate the pre-flight and in-flight experience for our customers. You’ll closely support our Marketing Manager on key project launches, customer research and team planning.
Key tasks
Support the team on the delivery of key projects and campaigns, leveraging a wide range of channels from Airport signage and the Qantas App to emails and SMS.
Coordinate updates to qantas.com and optimise content to drive better responses
Coordinate design tasks with our internal creative studio
Campaign content development and coordination
Conduct and share customer + industry research weekly
Assist in team planning by building and updated project packs
Support our Travel Lifecycle team, who manage flight related emails to Qantas Frequent Flyers
Looking For Someone Who Has
Excellent people skills
Strong time management and is a multitasker
Passion for creating great customer experiences
Experience working across digital channels
Willingness to learn
Proactive and takes initiative
A Bit About The Team
The Customer Experience Marketing team here at Qantas are a hardworking, innovative and fun group of customer centric marketers who would love to welcome a new starter (and fresh set of ideas) into the team.
How do we work with stakeholders?
We work with different teams in the business to develop customer messaging for projects. These can range from supporting customers in adapting to new boarding processes, to educating them on changes to their in-flight dining experience.
How do we use data driven marketing?
Our team use data to drive decisions in marketing and messaging, ensuring we are tailoring our communications to an individual customer’s upcoming travel experience where possible. This could be what their booked cabin looks like on the type of aircraft they are flying on, whether they have Wi-Fi on their flight or what they may need based on the destination they are flying to.
How do we integrate multi-channel marketing?
When working on projects that improve customer experience, we use multi-channel marketing where we look at where and when customers should receive info
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Qantas team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- null Project Support
- null Copywriting and Content Creation
- null Stakeholder Engagement
- null Data Analysis & Results
- null Customer & Industry Research
- null Collaboration
- null Written communication
- null Attention to details
- 💻 Experience with digital channels
- 📚 Willingness to learn
- 🚀 Proactive attitude
A Final Note: This is a role with Qantas not with Hatch.