Growth & Customer Success Specialist @ SupplyScope
Hatch
Customer Service, Sales & Business Development
New South Wales, Australia
Posted on May 27, 2025
This is a Growth & Customer Success Specialist role with SupplyScope based in Crows Nest, NSW, AU
More about the Growth & Customer Success Specialist role at SupplyScope
We're seeking a dynamic Growth & Customer Success Specialist who goes beyond traditional roles, and embraces the opportunity and challenges that are encompassed in joining a team at this early stage. We’re looking for someone who thrives in a fast-paced, early-stage environment and is excited to take ownership across both customer-facing sales/growth efforts and onboarding-driven customer success.
This is a hybrid role: you’ll help us generate and qualify leads, run demos, and shape messaging and outreach—then transition those customers into successful, activated users through tailored onboarding and strategic support.
You'll not only be the voice of the customer within our company but also play a pivotal role in product development, feedback loops, and growth strategy.
What You'll Do
🔥 Growth (Sales & Outreach Focused):
Lead Generation & Outreach: Support outbound prospecting efforts, work with our marketing agency on campaigns, and engage leads via email, LinkedIn, and events.
Run Demos & Follow-ups: Own or support product walkthroughs and demos, tailored to different buyer personas. Help move leads through the funnel with fast, thoughtful follow-up.
Message & Market Testing: Collaborate on refining our go-to-market messaging across channels—working closely with our founders and agency partners to iterate fast and learn what resonates.
Pipeline Support: Help maintain and grow our pipeline by identifying high-intent leads and supporting the handover from interest to onboarding.
✨ Customer Success (Onboarding & Activation Focused)
Onboarding & Activation: Own the onboarding experience—guiding new customers through setup, training, and early wins. Ensure they hit their first “aha!” moments quickly and consistently.
Customer Enablement: Create self-serve guides, walkthroughs, and FAQ content. Host onboarding calls and check-ins to drive deeper adoption.
Retention & Support: Monitor customer health and usage, proactively flag risk signals, and jump in to support customer queries or challenges.
Feedback Loop: Act as the customer’s voice—bringing product feedback and insights into our internal strategy conversations.
Ideal Candidate
Experience: 2+ years in a growth, sales, or customer success role at a B2B SaaS company or fast-paced startup. Bonus if you’ve worked with marketing teams or agencies, or supported your own digital marketing campaign execution.
Skills: Strong communicator who can connect with prospects and customers alike. Comfortable writing outreach messages, jumping on online demos, and creating simple onboarding materials.
Attitude: You’re adaptable, hands-on, and proactive. You don’t need everything spelled out—you seek out ways to make things better and move the needle. Ready to wear multiple hats and dive into different areas.
Industry Curiosity: Experience or interest in retail, fashion, ecommerce, or supply chain is a plus—but not essential.
Why Join Us?
Impact: Play a pivotal role in shaping the future of our company
Growth: As we grow, you'll have significant opportunities for professional development and career advancement.
Culture: Join a passionate, innovative team that values creativity, openness, and collaboration.
Benefits: Competitive salary, flexible working hours, ESOP, hybrid work options, and more.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the SupplyScope team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
A Final Note: This is a role with SupplyScope not with Hatch.
- SupplyScope --
More about the Growth & Customer Success Specialist role at SupplyScope
We're seeking a dynamic Growth & Customer Success Specialist who goes beyond traditional roles, and embraces the opportunity and challenges that are encompassed in joining a team at this early stage. We’re looking for someone who thrives in a fast-paced, early-stage environment and is excited to take ownership across both customer-facing sales/growth efforts and onboarding-driven customer success.
This is a hybrid role: you’ll help us generate and qualify leads, run demos, and shape messaging and outreach—then transition those customers into successful, activated users through tailored onboarding and strategic support.
You'll not only be the voice of the customer within our company but also play a pivotal role in product development, feedback loops, and growth strategy.
What You'll Do
🔥 Growth (Sales & Outreach Focused):
Lead Generation & Outreach: Support outbound prospecting efforts, work with our marketing agency on campaigns, and engage leads via email, LinkedIn, and events.
Run Demos & Follow-ups: Own or support product walkthroughs and demos, tailored to different buyer personas. Help move leads through the funnel with fast, thoughtful follow-up.
Message & Market Testing: Collaborate on refining our go-to-market messaging across channels—working closely with our founders and agency partners to iterate fast and learn what resonates.
Pipeline Support: Help maintain and grow our pipeline by identifying high-intent leads and supporting the handover from interest to onboarding.
✨ Customer Success (Onboarding & Activation Focused)
Onboarding & Activation: Own the onboarding experience—guiding new customers through setup, training, and early wins. Ensure they hit their first “aha!” moments quickly and consistently.
Customer Enablement: Create self-serve guides, walkthroughs, and FAQ content. Host onboarding calls and check-ins to drive deeper adoption.
Retention & Support: Monitor customer health and usage, proactively flag risk signals, and jump in to support customer queries or challenges.
Feedback Loop: Act as the customer’s voice—bringing product feedback and insights into our internal strategy conversations.
Ideal Candidate
Experience: 2+ years in a growth, sales, or customer success role at a B2B SaaS company or fast-paced startup. Bonus if you’ve worked with marketing teams or agencies, or supported your own digital marketing campaign execution.
Skills: Strong communicator who can connect with prospects and customers alike. Comfortable writing outreach messages, jumping on online demos, and creating simple onboarding materials.
Attitude: You’re adaptable, hands-on, and proactive. You don’t need everything spelled out—you seek out ways to make things better and move the needle. Ready to wear multiple hats and dive into different areas.
Industry Curiosity: Experience or interest in retail, fashion, ecommerce, or supply chain is a plus—but not essential.
Why Join Us?
Impact: Play a pivotal role in shaping the future of our company
Growth: As we grow, you'll have significant opportunities for professional development and career advancement.
Culture: Join a passionate, innovative team that values creativity, openness, and collaboration.
Benefits: Competitive salary, flexible working hours, ESOP, hybrid work options, and more.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the SupplyScope team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- 📧 Generating leads
- 🎉 Onboarding customers
- 🔊 Gathering feedback
- 📈 Lead generation
- 🚀 Customer onboarding
- 💬 Communication skills
- 📊 Digital marketing
- 🛍️ Industry knowledge
- 🔄 Adaptability
A Final Note: This is a role with SupplyScope not with Hatch.