This is a Community & Facilities Coordinator role with Cicada Innovations based in Westmead, NSW, AU.

This role is accepting applications on Hatch. Follow the "Apply" link to create a Hatch profile and "Send a Match Request" for this job.

Australia’s leading deep tech incubator is looking for the perfect candidate to fulfill the key Community & Facilities Coordinator role at Cicada’s Health Tech Hub located on the Westmead Health Precinct. The Health Tech Hub hosts innovative creators, founders, and start-up teams, as well as a wealth of community-cultivating events and educational programs.

You’ll be managing the day-to-day activities supporting medtech and biotech startups (that’s a community of about 50 onsite and virtual residents, all working on solutions to tackle some of the most pressing health problems). You will be the first point of contact when people enter the building, provide reception and facility support and take charge of the engagement and events for our residents.

This is a full-time on-site position and there will be limited opportunities for hybrid working.

Your Main Responsibilities Will Include

• Everything front-of-house : acting as a concierge for guests, managing mail and deliveries to and from the building, managing meeting rooms, providing tech support for printers and other systems, and assisting with billing when required.

• Community engagement: working in consultation with Cicada’s broader Communities team, and reporting to the local General Manager, you will foster a sense of community and engagement among our residents at Westmead and our virtual residents. You will be a natural at bringing people together, making our residents feel supported, and making every guest feel welcomed. You are comfortable to work with the wider Cicada team and residents at other sites in a hybrid setting, and advocate on behalf of the Hub residents.

• Events : supported by our central Marketing & Events team, you will be on point for flawless execution of events - from educational programs to industry nights, workshops and social engagements.

• Facility management : Organising general facility upkeep, opening and closing office duties, consumables and stationary orders, photocopier and teleconferencing system upkeep.

• Other general support : Ad hoc requests from residents, troubleshooting, dealings with suppliers, and anticipating needs of residents & guests.

You’ll Be Perfect For This Role If You

• Have a few years experience in a client service oriented role - this could be office administration, hospitality, events or a related field
• You are a natural communicator, love working with people and pride yourself on anticipating the needs of others
• You will be a highly organised self-starter and comfortable taking the initiative to get things done and create processes where needed.
• Manage your time extremely well and can multitask without letting things fall through the cracks
• Enjoy challenge and variety
• Pride yourself on strong attention to detail and the quality of your work
• Have excellent written and verbal communication
• Positive, ‘can do’ attitude

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🏢 Managing front-of-house operations
• 🤗 Fostering community engagement
• 🎉 Executing events

Key Strengths

• 🤝 Client service orientation
• 🗣️ Communication skills
• 📅 Organizational skills
• 🔍 Attention to detail
• 😊 Positive attitude
• ⏰ Time management

Why Cicada Innovations is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Cicada Innovations not with Hatch.