This is a Media Analyst role with Streem based in Surry Hills, New South Wales, Australia

This role is accepting applications on Hatch. Follow the "Apply" link to create a Hatch profile and "Send a Match Request" for this job.

Streem delivers comprehensive and real time media monitoring, insights and reporting across Print, Online, TV, Radio, Podcast, and Social media as-it-happens.

Building a user-friendly platform, enabled by technology and empowered by our people, is at the centre of Streem’s success. Since our market launch in 2017, we have grown to service 800+ Corporate and Government media teams across the world, helping them to track, analyse and respond to news events in real time.

Our Customer Support team plays a vital role in creating outstanding experiences for our valued clients. As a member of the Customer Support team, you will be responsible for balancing customer support with various vital ‘behind the scenes’ activities.

With a focus on high-quality service delivery of real-time media monitoring and intelligence, you will act as a first point of contact for support, ensure a smooth customer experience and produce deliverables in a timely manner.

As a player in the media industry, Streem’s support function operates around the clock - 24 hours a day, 7 days a week. Our Customer Support roles are ideal for students who have a passion for media and public relations; this role offers flexible hours throughout the week and on the weekend to help you kickstart your career in the media and SaaS landscape.

Your day-to-day responsibilities

Now that we’ve covered your role at Streem, let’s dive into what you will do on a day-to-day basis as a member of the Customer Support team:

• Supporting current customers via Phone, Email and Live Chat to use and get the most from Streem’s real-time media intelligence platform;
• Supporting our Account Management team with day-to-day tasks, including data entry, brief building, brief exports and testing new products;
• Building new customer briefs and working alongside the Account Management team to deploy the Streem product to new customers;
• Producing, reviewing, and delivering media insights reports to customers and internal stakeholders using Streem’s proprietary technologies;
• Collaborating with our Account Management and Operations teams, providing feedback regarding customer requests to ensure the platform meets their requirements;
• Producing transcripts, summaries, and downloadable media, and prepare media brief documentation for clients;
• Conducting routine data entry, database maintenance, quality control of news content through the platform, and exporting data for reporting purposes.

You can rest assured knowing that you will be provided with on-the-job training to build the skills necessary to complete these tasks with excellence.

Your skills and experience

If you have previous experience with customer service, you’re fascinated about media and you are passionate about creating unforgettably positive client experiences, this is the role for you.

• 1-2 years’ experience in a customer support or customer service role;
• Unshakable customer-facing skills, with an ability to take initiative, adapt to changing situations and resolve challenges in a composed manner;
• Ability to proactively manage conflicting priorities and deadlines in a fast-paced environment, whilst maintaining a sharp attention to detail;
• Excellent verbal and written communication with an ability to express technical information to diverse non-technical audiences;
• Strong ability and desire to collaborate with teammates, learn new skills and contribute to a supportive team culture;
• An interest in and understanding of the Australian Media Landscape.

A few other skills and qualifications that are advantageous, but not required, include:

• A Bachelors’ or Master’s degree in Communications, Media, Public Relations, Journalism, or another relevant field (completed or in progress);
• Previous experience working within the media or news industries;
• Prior experience working with media monitoring, intelligence or social listening tools;
• Confidence working with Excel, Project Management Tools, CRM tools or Boolean.

Why Streem is partnering with Hatch on this role: Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Streem not with Hatch.