Logistics Coordinator
Hatch
Administration, Operations
Macquarie Park NSW 2113, Australia · Davao City, Davao del Sur, Philippines · Australia
Posted on Jun 5, 2025
This is a Logistics Coordinator role with THE ICONIC based in Sydney, NSW, AU
More About The Logistics Coordinator Role At THE ICONIC
Since launching in 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the leading fashion, sports and lifestyle e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide a seamless and inspiring end-to-end customer experience.
We are a diverse and dynamic community of over 1,000 people working towards our purpose “To bring on the future of shopping”. THE ICONIC is people and planet positive, and we strive towards creating a positive impact in the world by driving genuine and meaningful change for the better of all communities involved.
Our Operations team is the heart of our business, busy connecting our products to our customers in the most efficient way. They are spread across our large Fulfilment Centre, HQ and Production Hub. Their expertise covers Inventory, Inbound, Outbound, Delivery Experience, Fulfilment Strategy, Project Management, FC Analytics, Marketplace Operations and Vendor Management.
What you’ll do
The Logistics Coordinator role is part of the Supply Chain team and serves as a critical link between Category Management and Fulfilment Centre teams. In this position, you will be responsible for booking international non-DDP shipment orders, coordinating shipment schedules with freight forwarders, planning intake quantities with our inbound team, and monitoring on-time deliveries.
How You’ll Succeed
Operational Support: Ensure the day-to-day execution of logistics operations, including booking shipments, tracking deliveries, and resolving issues in transit.
Documentation and Compliance: Prepare and manage shipping documents such as bills of lading, customs declarations, and invoices to ensure regulatory compliance.
Vendor Coordination: Liaise with freight forwarders, carriers, and other logistics providers to monitor shipment schedules and address delays or discrepancies.
Data Entry and Systems Management: Accurately update and maintain logistics systems with shipment details, ensuring real-time visibility for all stakeholders.
Issue Escalation: Identify and escalate logistics disruptions or issues promptly to ensure timely resolution and minimal impact on operations.
What it takes
1 to 2 years experience in a similar role
Excellent communication skills
Effective time management, with the ability to handle multiple jobs at once
Expertise in using logistics and supply chain management software to track shipments, manage documentation, and analyze data (Zendesk).
Life at THE ICONIC
From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work.
Here’s what to expect when you join THE ICONIC:
Flexible working . We offer a hybrid and flexible working model so you can do your best work in a way that works for you
The learning collective . Get your knowledge fix with our learning days & hackathons
Parents at THE ICONIC . Access to our parental leave program and an extra day off for your kids' first day of school every year
Birthday leave . Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
Curate your style . No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
Wellbeing . Access to our discounted gym memberships and wellbeing programs
People first . Access to our Employee Assistance Program for you and your family
Volunteer days . Work as a Charity Partner with Thread Together for society and environmental change.
Refer a friend . Enjoy a referral reward for successfully placing a referral
We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.atrraction@theiconic.com.au
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the THE ICONIC team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
A Final Note: This is a role with THE ICONIC not with Hatch.
- THE ICONIC --
More About The Logistics Coordinator Role At THE ICONIC
Since launching in 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the leading fashion, sports and lifestyle e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide a seamless and inspiring end-to-end customer experience.
We are a diverse and dynamic community of over 1,000 people working towards our purpose “To bring on the future of shopping”. THE ICONIC is people and planet positive, and we strive towards creating a positive impact in the world by driving genuine and meaningful change for the better of all communities involved.
Our Operations team is the heart of our business, busy connecting our products to our customers in the most efficient way. They are spread across our large Fulfilment Centre, HQ and Production Hub. Their expertise covers Inventory, Inbound, Outbound, Delivery Experience, Fulfilment Strategy, Project Management, FC Analytics, Marketplace Operations and Vendor Management.
What you’ll do
The Logistics Coordinator role is part of the Supply Chain team and serves as a critical link between Category Management and Fulfilment Centre teams. In this position, you will be responsible for booking international non-DDP shipment orders, coordinating shipment schedules with freight forwarders, planning intake quantities with our inbound team, and monitoring on-time deliveries.
How You’ll Succeed
Operational Support: Ensure the day-to-day execution of logistics operations, including booking shipments, tracking deliveries, and resolving issues in transit.
Documentation and Compliance: Prepare and manage shipping documents such as bills of lading, customs declarations, and invoices to ensure regulatory compliance.
Vendor Coordination: Liaise with freight forwarders, carriers, and other logistics providers to monitor shipment schedules and address delays or discrepancies.
Data Entry and Systems Management: Accurately update and maintain logistics systems with shipment details, ensuring real-time visibility for all stakeholders.
Issue Escalation: Identify and escalate logistics disruptions or issues promptly to ensure timely resolution and minimal impact on operations.
What it takes
1 to 2 years experience in a similar role
Excellent communication skills
Effective time management, with the ability to handle multiple jobs at once
Expertise in using logistics and supply chain management software to track shipments, manage documentation, and analyze data (Zendesk).
Life at THE ICONIC
From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work.
Here’s what to expect when you join THE ICONIC:
Flexible working . We offer a hybrid and flexible working model so you can do your best work in a way that works for you
The learning collective . Get your knowledge fix with our learning days & hackathons
Parents at THE ICONIC . Access to our parental leave program and an extra day off for your kids' first day of school every year
Birthday leave . Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
Curate your style . No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
Wellbeing . Access to our discounted gym memberships and wellbeing programs
People first . Access to our Employee Assistance Program for you and your family
Volunteer days . Work as a Charity Partner with Thread Together for society and environmental change.
Refer a friend . Enjoy a referral reward for successfully placing a referral
We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.atrraction@theiconic.com.au
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the THE ICONIC team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- 📦 Providing operational support
- 📄 Managing documentation and compliance
- 🤝 Coordinating with vendors
- 🛠️ Logistics experience
- 🗣️ Communication skills
- ⏰ Time management
- 💻 Software expertise
A Final Note: This is a role with THE ICONIC not with Hatch.