This is a Customer Escalation Specialist role with Uber based in Sydney, New South Wales, Australia

This role is accepting applications on Hatch. Follow the "Apply" link to create a Hatch profile and "Send a Match Request" for this job.

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it’s an organisation that touches every part of Uber!

About the Role

Regulatory Support is a critical function within Community Operations at Uber, and is essential to the ongoing compliance and safety operations of our business. Regulatory Support Specialists help Uber to meet our local regulatory compliance requirements. Regulatory Support leverages several information channels to identify and report notifiable incidents to regulators, as well as respond to detailed requests for information from regulators.

Your Impact in Role

• Triage and draft notifiables for regulators: Identify and draft notifiables in a timelymanner from the triage queue.
• Assist in projects: Work on lookbacks and other ad-hoc projects identified by the team

The Experience You'll Bring

• You will have some experience in a high-volume, fast-paced customer-facing role
• A flair for writing - you know the right turn of phrase in all situations and a confidence in speaking - you will be the voice of Uber
• Passion for helping others and creating support experiences that surprise and delight
• Ability to break down complex problems, offer well thought-out recommendations and push problems to resolution with multiple stakeholders and decision-makers
• Skilled at handling multiple tasks at once and you have the drive to see them to completion

Why Uber is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Uber not with Hatch.