Customer Engagement Consultant
Hatch
Customer Service
Mascot NSW 2020, Australia
Posted on Jun 9, 2025
This is a Customer Engagement Consultant role with Qantas based in Mascot, NSW, AU
More About The Customer Engagement Consultant Role At Qantas
Challenge yourself to manage a portfolio of Qantas Business Rewards Customers
Analyse customer data trends to identify opportunities for revenue growth
2 xPermanent, full-time roles based at Mascot Head Office
At Qantas, we are constantly planning for tomorrow, leveraging innovation to stay responsive and relevant in an ever-evolving industry. As a Qantas employee, you’re already helping us to embody the Spirit of Australia each day. And with this role, there’s a real opportunity for you to showcase that Spirit in new and exciting ways – while taking your career to exciting places as well.
As the Customer Engagement Consultant , you will be responsible for identifying and engaging customers with new opportunities within the Qantas Business Rewards program. You will engage with a broad customer portfolio based on specific needs criteria, working to understand their business and travel requirements, identify opportunities for the business to extract additional value from the program, and influence the business to implement these changes.
This role involves engaging with customers over at least a 6-month period to explore opportunities and ensure sustained customer engagement. You will utilise available data to build a comprehensive understanding of the customer, build recommendations based on their booking behaviours and industry and monitor the impact of engagement to tailor ongoing
conversations.
This is also a key role in helping customers navigate the Qantas ecosystem, connect them with opportunities for further value, and engage them with offers and new products. The Customer Engagement Consultant is also responsible for capturing and sharing important market intelligence that is key to delivering ongoing investment in the Qantas Business Rewards program.
What You’ll Bring
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel:
Applications Close: 13th June 2025
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Qantas team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
A Final Note: This is a role with Qantas not with Hatch.
- Qantas --
More About The Customer Engagement Consultant Role At Qantas
Challenge yourself to manage a portfolio of Qantas Business Rewards Customers
Analyse customer data trends to identify opportunities for revenue growth
2 xPermanent, full-time roles based at Mascot Head Office
At Qantas, we are constantly planning for tomorrow, leveraging innovation to stay responsive and relevant in an ever-evolving industry. As a Qantas employee, you’re already helping us to embody the Spirit of Australia each day. And with this role, there’s a real opportunity for you to showcase that Spirit in new and exciting ways – while taking your career to exciting places as well.
As the Customer Engagement Consultant , you will be responsible for identifying and engaging customers with new opportunities within the Qantas Business Rewards program. You will engage with a broad customer portfolio based on specific needs criteria, working to understand their business and travel requirements, identify opportunities for the business to extract additional value from the program, and influence the business to implement these changes.
This role involves engaging with customers over at least a 6-month period to explore opportunities and ensure sustained customer engagement. You will utilise available data to build a comprehensive understanding of the customer, build recommendations based on their booking behaviours and industry and monitor the impact of engagement to tailor ongoing
conversations.
This is also a key role in helping customers navigate the Qantas ecosystem, connect them with opportunities for further value, and engage them with offers and new products. The Customer Engagement Consultant is also responsible for capturing and sharing important market intelligence that is key to delivering ongoing investment in the Qantas Business Rewards program.
What You’ll Bring
- 3-5 years’ experience in a customer related role
- Customer relationship management /customer experience management
- Developed communication, organisational and influencing skills, both
- Intermediate to advanced used of all MS Office suite – Excel, PowerPoint, Word
- CRM reporting systems and database management, including Salesforce, desirable
- Demonstrable experience in customer management
- Excellent communication skills, both written and verbal
- Strong attention to detail
- Strong commercial acumen
- Prior experience interpreting and using data
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel:
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Applications Close: 13th June 2025
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Qantas team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- 📈 Managing customer portfolios
- 🔍 Analyzing customer data
- 🤗 Engaging with customers
- 🤝 Customer relationship management
- 📊 Data analysis
- 🗣️ Communication skills
- 💻 Salesforce
- 📅 Organizational skills
- 💼 Commercial acumen
A Final Note: This is a role with Qantas not with Hatch.