Customer Success Associate
Hatch
Customer Service, Sales & Business Development
Sydney, NSW, Australia
Posted on Jul 2, 2025
This is a Customer Success Associate role with OwnHome based in Potts Point, NSW, AU
More About The Customer Success Associate Role At OwnHome
Join the Home Buying Team and embark on a mission to guide customers into their dream homes! At OwnHome, we're not just about transactions – we're about creating unforgettable experiences for every customer. With your support, we'll turn what can be a stressful time into a seamless, joyful journey alongside our seasoned buyer’s agents. Your day-to-day will be dynamic, using your exceptional organisational and communication skills to execute critical steps in the home buying and settlement process. Acting as the linchpin between customers, our team, and our network of partners, you'll ensure smooth sailing from start to finish. Your ultimate goal is to evolve our homebuying and backend operations to handle the significant growth the team is experiencing. You'll measure your success in the delight our customers experience on their home buying journey, with the goal to ensure they feel supported, heard and excited every step of the way. If you're ready to make a real difference in people's lives while working in a collaborative, empowering environment, OwnHome is the perfect place for you to thrive.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the OwnHome team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
A Final Note: This is a role with OwnHome not with Hatch.
- OwnHome --
More About The Customer Success Associate Role At OwnHome
Join the Home Buying Team and embark on a mission to guide customers into their dream homes! At OwnHome, we're not just about transactions – we're about creating unforgettable experiences for every customer. With your support, we'll turn what can be a stressful time into a seamless, joyful journey alongside our seasoned buyer’s agents. Your day-to-day will be dynamic, using your exceptional organisational and communication skills to execute critical steps in the home buying and settlement process. Acting as the linchpin between customers, our team, and our network of partners, you'll ensure smooth sailing from start to finish. Your ultimate goal is to evolve our homebuying and backend operations to handle the significant growth the team is experiencing. You'll measure your success in the delight our customers experience on their home buying journey, with the goal to ensure they feel supported, heard and excited every step of the way. If you're ready to make a real difference in people's lives while working in a collaborative, empowering environment, OwnHome is the perfect place for you to thrive.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the OwnHome team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- 🚀 Guiding customers
- 🔗 Coordinating with team and partners
- 📈 Evolving operations
- 📅 Organisational skills
- 💬 Communication skills
- 🛠️ Problem-solving skills
- 🤝 Customer service experience
- 🏡 Real estate knowledge
- 📊 Project management
A Final Note: This is a role with OwnHome not with Hatch.