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Customer Service Representative @ health tech

Hatch

Hatch

Customer Service
Sydney, NSW, Australia
Posted on Jul 2, 2025

This is a Customer Service Representative - Patient Support role with Admission based in Sydney, NSW, AU

Casual Position | 3-Month Contract (with potential for extension) | In-Office

Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission. This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.

Key Responsibilities

  • Handle inbound patient calls regarding pre-admission queries and concerns
  • Guide patients through preparation requirements and documentation
  • Maintain accurate patient records in our healthcare system
  • Coordinate with clinical teams to ensure smooth patient transitions
  • Provide empathetic support while maintaining strict confidentiality

What You'll Need

  • Strong communication skills and natural empathy
  • Attention to detail and ability to multitask
  • Comfortable with computer systems and learning new software
  • Understanding of confidentiality requirements

What We Offer

  • Competitive casual hourly rate
  • Comprehensive training and ongoing support
  • Opportunity to make a real difference in patient care

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

  • 📞 Handling inbound patient calls
  • 📝 Guiding patients through preparation
  • 📂 Maintaining accurate patient records

Key Strengths

  • 🗣️ Strong communication skills
  • 🔍 Attention to detail
  • 💻 Comfortable with computer systems
  • ⚡ Multitasking ability
  • 🔒 Understanding of confidentiality requirements

Why Admission is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Admission not with Hatch.