This is a Customer Service Representative - Patient Support role with Admission based in Sydney, NSW, AU

Casual Position | 3-Month Contract (with potential for extension) | In-Office

Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission. This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.

Key Responsibilities

• Handle inbound patient calls regarding pre-admission queries and concerns
• Guide patients through preparation requirements and documentation
• Maintain accurate patient records in our healthcare system
• Coordinate with clinical teams to ensure smooth patient transitions
• Provide empathetic support while maintaining strict confidentiality

What You'll Need

• Strong communication skills and natural empathy
• Attention to detail and ability to multitask
• Comfortable with computer systems and learning new software
• Understanding of confidentiality requirements

What We Offer

• Competitive casual hourly rate
• Comprehensive training and ongoing support
• Opportunity to make a real difference in patient care

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 📞 Handling inbound patient calls
• 📝 Guiding patients through preparation
• 📂 Maintaining accurate patient records

Key Strengths

• 🗣️ Strong communication skills
• 🔍 Attention to detail
• 💻 Comfortable with computer systems
• ⚡ Multitasking ability
• 🔒 Understanding of confidentiality requirements

Why Admission is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Admission not with Hatch.