Customer Service Representative @ health tech
Hatch
This is a Customer Service Representative - Patient Support role with Admission based in Sydney, NSW, AU
Casual Position | 3-Month Contract (with potential for extension) | In-Office
Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission. This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.
Key Responsibilities
- Handle inbound patient calls regarding pre-admission queries and concerns
- Guide patients through preparation requirements and documentation
- Maintain accurate patient records in our healthcare system
- Coordinate with clinical teams to ensure smooth patient transitions
- Provide empathetic support while maintaining strict confidentiality
What You'll Need
- Strong communication skills and natural empathy
- Attention to detail and ability to multitask
- Comfortable with computer systems and learning new software
- Understanding of confidentiality requirements
What We Offer
- Competitive casual hourly rate
- Comprehensive training and ongoing support
- Opportunity to make a real difference in patient care
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- 📞 Handling inbound patient calls
- 📝 Guiding patients through preparation
- 📂 Maintaining accurate patient records
Key Strengths
- 🗣️ Strong communication skills
- 🔍 Attention to detail
- 💻 Comfortable with computer systems
- ⚡ Multitasking ability
- 🔒 Understanding of confidentiality requirements
Why Admission is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Admission not with Hatch.