Community Engagement Lead
Hatch
Administration
Sydney, NSW, Australia · Alexandria, VA, USA
Posted on Jul 6, 2025
This is a Community Engagement Lead role with Co-Hive based in Alexandria, NSW, AU
More About The Community Engagement Lead Role At Co-Hive
Key Responsibilities
🔹 Lead the Full Intake & Transition Journey
You’ll manage the entire participant journey from first enquiry through to program commencement—ensuring each participant and their family feels welcomed, understood, and empowered.
Respond to all enquiries and build strong rapport with families and referral networks
Oversee participant recruitment, enrolment, documentation, and onboarding
Understand NDIS budgets and coordinate Schedule of Supports
Support NDIS plan reviews with timely and clear documentation
Follow up leads, identify opportunities, and track enrolments
Work closely with the leadership team to ensure a consistent and high-quality intake process
Represent Co-Hive’s values with warmth, empathy, and professionalism
🔹 Develop Relationships & Strengthen Partnerships
You’ll build trusted relationships across the Sydney disability sector to connect participants with meaningful opportunities and ensure their voices are heard.
Establish and nurture partnerships with allied health providers, community organisations, schools, and local networks
Support and involve participants in the co-design and co-delivery of community events
Represent Co-Hive and its participants at expos, transition forums, and other external events
Ensure participants are visible, engaged, and empowered in external-facing opportunities
🔹 Lead Events, Campaigns & Administration Team
You’ll lead the preparation, delivery, and follow-up for Co-Hive’s signature events and communications. You’ll also lead the administration team to ensure excellence in every interaction.
Plan and lead Co-Hive Open Days and the annual Family & Carer Conference (pre, during, post-event)
Ensure exceptional communication, logistics, and stakeholder follow-up for all events
Lead a small administration team (on-site and offshore), ensuring efficient, accurate, and professional operations
Provide direct leadership to the Admin Coordinator, ensuring all processes are completed to a high standard, inquiries are followed up, and social meetups are planned and promoted
Set and uphold the tone of Co-Hive’s voice—warm, inclusive, responsive, and high-performing
🔹 Collaborate with Marketing & Communications
You’ll work closely with the Marketing and Communications team to help shape and strengthen Co-Hive’s community voice—online and offline.
Act as the key contact for the Social Media Coordinator
Represent the voice and branding of Co-Hive in all external messaging
Contribute ideas to campaigns and support monthly strategy and analytics reviews
Coordinate the monthly Buzz newsletter, celebrate participant stories, and track community impact
Ensure the online presence reflects Co-Hive’s professionalism, purpose, and inclusivity
🔹 Be the Expert in Systems Navigation & Family Support
You’ll be the go-to person for supporting participants and families through the NDIS and other service systems.
Provide expert, up-to-date guidance on NDIS reviews, documentation, and appeals
Work closely with families to ensure they feel supported and informed
Liaise across teams to ensure documentation aligns with participant goals
Adapt to changes in the NDIS landscape and share updated practices across the organisation
The Successful Candidate Will Demonstrate
A warm, approachable, and professional manner with high-level interpersonal skills
Empathy, initiative, and a proactive, solutions-focused mindset
Strong understanding of NDIS and the current disability landscape
Ability to work collaboratively with a team and autonomously when required
Outstanding communication skills (verbal and written)
Demonstrated experience building and maintaining professional relationships
Excellent organisational and time-management skills
Flexibility and curiosity to learn and adapt in a dynamic environment.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Co-Hive team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
A Final Note: This is a role with Co-Hive not with Hatch.
- Co-Hive --
More About The Community Engagement Lead Role At Co-Hive
Key Responsibilities
🔹 Lead the Full Intake & Transition Journey
You’ll manage the entire participant journey from first enquiry through to program commencement—ensuring each participant and their family feels welcomed, understood, and empowered.
Respond to all enquiries and build strong rapport with families and referral networks
Oversee participant recruitment, enrolment, documentation, and onboarding
Understand NDIS budgets and coordinate Schedule of Supports
Support NDIS plan reviews with timely and clear documentation
Follow up leads, identify opportunities, and track enrolments
Work closely with the leadership team to ensure a consistent and high-quality intake process
Represent Co-Hive’s values with warmth, empathy, and professionalism
🔹 Develop Relationships & Strengthen Partnerships
You’ll build trusted relationships across the Sydney disability sector to connect participants with meaningful opportunities and ensure their voices are heard.
Establish and nurture partnerships with allied health providers, community organisations, schools, and local networks
Support and involve participants in the co-design and co-delivery of community events
Represent Co-Hive and its participants at expos, transition forums, and other external events
Ensure participants are visible, engaged, and empowered in external-facing opportunities
🔹 Lead Events, Campaigns & Administration Team
You’ll lead the preparation, delivery, and follow-up for Co-Hive’s signature events and communications. You’ll also lead the administration team to ensure excellence in every interaction.
Plan and lead Co-Hive Open Days and the annual Family & Carer Conference (pre, during, post-event)
Ensure exceptional communication, logistics, and stakeholder follow-up for all events
Lead a small administration team (on-site and offshore), ensuring efficient, accurate, and professional operations
Provide direct leadership to the Admin Coordinator, ensuring all processes are completed to a high standard, inquiries are followed up, and social meetups are planned and promoted
Set and uphold the tone of Co-Hive’s voice—warm, inclusive, responsive, and high-performing
🔹 Collaborate with Marketing & Communications
You’ll work closely with the Marketing and Communications team to help shape and strengthen Co-Hive’s community voice—online and offline.
Act as the key contact for the Social Media Coordinator
Represent the voice and branding of Co-Hive in all external messaging
Contribute ideas to campaigns and support monthly strategy and analytics reviews
Coordinate the monthly Buzz newsletter, celebrate participant stories, and track community impact
Ensure the online presence reflects Co-Hive’s professionalism, purpose, and inclusivity
🔹 Be the Expert in Systems Navigation & Family Support
You’ll be the go-to person for supporting participants and families through the NDIS and other service systems.
Provide expert, up-to-date guidance on NDIS reviews, documentation, and appeals
Work closely with families to ensure they feel supported and informed
Liaise across teams to ensure documentation aligns with participant goals
Adapt to changes in the NDIS landscape and share updated practices across the organisation
The Successful Candidate Will Demonstrate
A warm, approachable, and professional manner with high-level interpersonal skills
Empathy, initiative, and a proactive, solutions-focused mindset
Strong understanding of NDIS and the current disability landscape
Ability to work collaboratively with a team and autonomously when required
Outstanding communication skills (verbal and written)
Demonstrated experience building and maintaining professional relationships
Excellent organisational and time-management skills
Flexibility and curiosity to learn and adapt in a dynamic environment.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Co-Hive team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- 🚀 Leading the full intake & transition journey
- 🤝 Developing relationships & strengthening partnerships
- 🎉 Leading events, campaigns & administration team
- 🤝 Interpersonal skills
- 🧩 NDIS knowledge
- 🗣️ Communication skills
- 📅 Organisational skills
- 🌱 Flexibility
- 🤝 Team collaboration
A Final Note: This is a role with Co-Hive not with Hatch.