This is a Government Account Manager role with Streem based in Surry Hills, NSW, AU

At Streem, we help Australia’s most influential organisations stay ahead of the curve with real-time media intelligence. From breaking news to trending tweets, we deliver instant access to media across Print, Online, TV, Radio, Podcasts, and Social Media, so our clients never miss a moment that matters.

We’re a tech-powered company built by passionate people, and that’s what sets us apart. If you’re someone who thrives in a collaborative, fast-paced environment where innovation is encouraged and impact is real, you’ll feel right at home here.

We’re driven by five core values that create a collaborative environment where innovative ideas flourish, we welcome responsibility, push the bar higher, remain easy to deal with, stay tuned in, and bring the energy!

About The Role

Are you a people-person with a passion for media and public affairs? We’re looking for a proactive and committed Account Manager to be the trusted partner for our valued Government clients. You’ll deliver top-tier service, guide clients through our platform, and ensure their experience with us is nothing short of exceptional.

This is a highly collaborative role where you’ll work closely with a supportive, tight-knit team to provide timely insights and outstanding client experiences. If you're looking to build strong relationships, make a meaningful impact, and grow your career in a dynamic environment, we’d love to hear from you!

What You’ll Do

• Oversee and contribute to major Federal Government client deployments.
• Manage the day-to-day needs of existing Government clients.
• Acting as an escalation point for Account Managers and Customer Support
• Lead key project tasks related to major government calendar events.
• Deliver in-depth training and onboarding for Government stakeholders.
• Collect and communicate product feedback to enhance the platform.
• Proactively flag key media stories, trends, or issues relevant to clients.
• Ensuring all client-related tasks are completed in accordance with internal and external service standards.
• Maintain consistent communication with internal and external stakeholders.
• Help ensure platform accuracy and content quality

About You

• Strong customer-facing skills
• Organised, detail-oriented, and comfortable juggling multiple priorities.
• Ability to work in a fast paced environment.
• Strong written and verbal communication skills.
• Energetic, media-savvy and positive go-getter with a can-do attitude.

Desirable (but Not Required)

• Degree in Media, Communications, PR, Journalism, or similar
• Media/news/content experience is highly advantageous;
• Personal interest in the Australian Media Landscape and public affairs;
• Familiarity with media monitoring, analytics, or social listening tools
• Experience with Excel, Project Management Tools/CRM tools/Boolean Search.

Why You Should Work With Us

• Daily gourmet lunches and snacks by our private chef
• Pup-friendly office space
• Flexible and hybrid working
• 8 Minute walk from Central Station
• Fun seasonal team events
• $2,000 Talent Referral Scheme
• $3,000 p.a. Development Allowance
• Corporate gym and shopping discounts
• Novated vehicle leasing

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 📈 Overseeing major Federal Government client deployments
• 🗂️ Managing day-to-day needs of existing Government clients
• 📚 Delivering in-depth training and onboarding for Government stakeholders

Key Strengths

• 🤝 Strong customer-facing skills
• 📋 Organised and detail-oriented
• 🗣️ Strong written and verbal communication skills
• 🎓 Degree in Media, Communications, PR, Journalism, or similar
• 📰 Media/news/content experience
• 📊 Familiarity with media monitoring tools

Why Streem is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Streem not with Hatch.