This is a Account Manager role with Streem based in Surry Hills, NSW, AU

== Streem ==

Role Seniority - mid level

More About The Account Manager Role At Streem

Join the Team Making Media Meaningful

Why join the Streem team?

At Streem, we help Australia’s most influential organisations stay ahead of the curve with real-time media intelligence. From breaking news to trending tweets, we deliver instant access to media across Print, Online, TV, Radio, Podcasts, and Social Media, so our clients never miss a moment that matters.

We’re a tech-powered company built by passionate people, and that’s what sets us apart. If you’re someone who thrives in a collaborative, fast-paced environment where innovation is encouraged and impact is real, you’ll feel right at home here.

We’re driven by five core values that create a collaborative environment where innovative ideas flourish, we welcome responsibility, push the bar higher, remain easy to deal with, stay tuned in, and bring the energy!

About The Role

Are you a people-person with a passion for media and public affairs? We’re looking for a proactive and committed Account Manager to be the trusted partner for our valued Government clients. You’ll deliver top-tier service, guide clients through our platform, and ensure their experience with us is nothing short of exceptional.

This is a highly collaborative role where you’ll work closely with a supportive, tight-knit team to provide timely insights and outstanding client experiences. If you're looking to build strong relationships, make a meaningful impact, and grow your career in a dynamic environment, we’d love to hear from you!

What You’ll Do

• Oversee and contribute to major Federal Government client deployments.
• Manage the day-to-day needs of existing Government clients.
• Acting as an escalation point for Account Managers and Customer Support
• Lead key project tasks related to major government calendar events.
• Deliver in-depth training and onboarding for Government stakeholders.
• Collect and communicate product feedback to enhance the platform.
• Proactively flag key media stories, trends, or issues relevant to clients.
• Ensuring all client-related tasks are completed in accordance with internal and external service standards.
• Maintain consistent communication with internal and external stakeholders.
• Help ensure platform accuracy and content quality
  
  

About You

• Strong customer-facing skills
• Organised, detail-oriented, and comfortable juggling multiple priorities.
• Ability to work in a fast paced environment.
• Strong written and verbal communication skills.
• Energetic, media-savvy and positive go-getter with a can-do attitude.
  
  

Desirable (but Not Required)

• Degree in Media, Communications, PR, Journalism, or similar
• Media/news/content experience is highly advantageous;
• Personal interest in the Australian Media Landscape and public affairs;
• Familiarity with media monitoring, analytics, or social listening tools
• Experience with Excel, Project Management Tools/CRM tools/Boolean Search.
  
  

Why You Should Work With Us

• Daily gourmet lunches and snacks by our private chef
• Pup-friendly office space
• Flexible and hybrid working
• 8 Minute walk from Central Station
• Fun seasonal team events
• $2,000 Talent Referral Scheme
• $3,000 p.a. Development Allowance
• Corporate gym and shopping discounts
• Novated vehicle leasing
  
  

Ready to Help Make Media Meaningful?

Apply now and take the next step in your career with one of Australia’s fastest-growing media intelligence platforms.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Streem team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 📈 Overseeing major Federal Government client deployments
• 🗂️ Managing day-to-day needs of existing Government clients
• 📚 Delivering in-depth training and onboarding for Government stakeholders
  
  

Key Strengths

• 🤝 Strong customer-facing skills
• 📋 Organised and detail-oriented
• 🗣️ Strong written and verbal communication skills
• 🎓 Degree in Media, Communications, PR, Journalism, or similar
• 📰 Media/news/content experience
• 📊 Familiarity with media monitoring tools
  
  

Why Streem is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Streem not with Hatch.