This is a Sales & Account Specialist - Fulfilment Services role with a leading fashion marketplace based in Sydney, NSW, AU.

The Sales & Account Specialist – Fulfilment Services is responsible for supporting the onboarding and ongoing management of fulfilment sellers, executing daily account management tasks, and driving revenue and retention for a portfolio of high-value sellers. This role collaborates closely with internal teams to deliver fulfilment services strategy and resolve partner issues, while maintaining a strong focus on partner satisfaction and process improvement.

We’re on the hunt for an experienced and passionate Sales & Account Specialist - Fulfillment Services to join our dynamic commercial team!

About the role:

• Support the Commercial Lead and Sales & Account Manager to drive the commercial growth of our fulfillment model.
• Execute daily account management tasks, including onboarding, reporting, issue resolution and contract management.
• Manage and grow a dynamic portfolio of top-tier FBI sellers, driving revenue growth, maximising retention, and unlocking new opportunities for mutual success.
• Identify, pursue and support to convert new business opportunities for our fulfilment services, expanding the reach and impact of the FBI model.
• Proactively identify opportunities and escalate risks to the Manager/Lead
• Assist with partner communications, NPS surveys and feedback initiatives.
• Champion the accuracy of records and lead process improvements to streamline operations and elevate the seller experience.
• Stay informed on industry trends, best practices, and emerging products to assess their value.
• Undertake additional projects and responsibilities as required by management, contributing to our ongoing growth and innovation.
• Collaborate with Sales & Account Manager, Commercial Lead, Category Management, and Seller Success to deliver fulfilment services strategy.
• Work with Operations and Product to resolve partner issues and improve service.
• Owns: Day-to-day support and account management for fulfilment sellers.
• Influences: Partner onboarding, process improvement, partner experience.

About You...

• 1+ years in sales support, account management, or fulfilment services.
• Strong organisational and communication skills.
• Customer-focused mindset and attention to detail.
• Strong sense of ownership and willingness to learn.
• Analytical and problem-solving abilities.
• High organisational skills and self-motivation.
• Curiosity to define issues and inform data-driven actions.
• Proficiency in business intelligence tools for customer insights.
• Strategic thinking for innovative sales and profit strategies.
• Team player attitude, understanding the value of collaborative efforts.

You are a proactive, customer-focused professional with experience in sales support or account management, ideally within fulfilment services. You thrive in a collaborative environment, are highly organised, and possess strong analytical and communication skills. You are motivated by driving partner satisfaction and business growth, and you are eager to contribute to a dynamic team.

Why our client is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with our client not with Hatch.