This is a Account Manager role with Airtasker based in Sydney, NSW, AU

Hey there! Thanks for stopping by. We’re Airtasker, the tech company that connects people who need to get things done with those who have the skills to do it.

In May 2022 we acquired OneFlare to continue our mission; this is massive for both our customers and our Taskers, giving access to an even bigger range of local services and speedier response times, as well as creating more work opportunities than ever.

With over 300 categories, from plumbers and electricians to interior designers or Law firms, OneFlare matches customers’ job requests with personalised quotes from local experts, simplifying the hiring process for customers while increasing business’s ability to win more work.

We’re a powerhouse of creative minds, hard workers, all in for the OneflareXAirtasker success story. Join us as we dominate the B2B and B2C market, amplifying our Sales function for unparalleled growth.

As an Account Manager at Oneflare, you’ll be the go-to marketing consultant for our SME clients, addressing their needs and concerns swiftly and effectively. You’ll build and maintain strong relationships, ensuring top-notch customer service and driving the sale of additional products and services. Be the main point of contact and make a real impact on our clients’ success!

What You’ll Do

• Client Onboarding and Education: Proactively contact, educate, and onboard new and existing clients, assisting them in winning more jobs through Oneflare.
• Account and Portfolio Management: Build and maintain strong relationships with clients, ensuring they get the best value from their plans, including helping with top-up credits.
• Customer Support Collaboration: Work closely with the Customer Support Team to ensure consistent, best-in-class service.
• Sales Collaboration: Partner with the Inbound Sales Team to secure timely appointments for onboarding new accounts.
• Performance Metrics: Meet individual weekly/monthly KPIs and revenue targets while efficiently managing multiple clients in a fast-paced environment.
• Digital Marketing Guidance: Provide clients with insights and education on digital marketing trends and best practices.
• Market Research and Analysis: Conduct research to interpret market patterns and trends, providing valuable insights to clients.
• Customer Insights and HubSpot Management: Monitor customer insights, trends, and competitor analysis, and maintain HubSpot for accurate feedback, marketing, forecast, and pipeline data.

We’d love to hear from you if you tick some of these boxes:

• Small Business Marketing Knowledge: Clear understanding of how small businesses market and promote themselves.
• Digital Marketing Expertise: Comprehensive knowledge of digital marketing strategies, including SEO, social media marketing, and analytics.
• CRM Proficiency: Understanding of CRM systems, with a preference for HubSpot.
• Marketing Fundamentals: Firm understanding of all marketing elements such as product mix, pricing, advertising, sales promotion, selling, and distribution channels.
• Customer Service and Negotiation: Strong customer service and negotiation skills to effectively showcase Oneflare services and products.
• Interpersonal Skills: Strong personal, interpersonal, and relationship-building skills.
• Multitasking Ability: Ability to multitask and juggle several responsibilities simultaneously.
• Commercial Acumen: Strong commercial acumen to identify high-quality sales opportunities.
• Organisational and Communication Skills: Excellent organisational skills and attention to detail, along with excellent written and verbal communication skills to effectively assist customers through phone and email conversations.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 📞 Client onboarding and education
• 📂 Account and portfolio management
• 🤝 Sales collaboration

Key Strengths

• 📈 Small Business Marketing Knowledge
• 💻 Digital Marketing Expertise
• 📊 CRM Proficiency
• 🤝 Customer Service and Negotiation
• 💬 Interpersonal Skills
• 💼 Commercial Acumen

Why Airtasker is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Airtasker not with Hatch.