This is an Administration & Social Engagement Lead role with Co-Hive based in Alexandria, NSW, AU

== Co-Hive ==

Role Seniority - mid level

Co-Hive is a purpose-driven and fast-growing organisation based in Alexandria, Sydney, dedicated to supporting young adults with disability and low support needs, aged 17-35 as they transition from school to adult life. In just 18 months, Co-Hive has emerged as a game-changing service - winning “Best New Disability Service” at the Australian Disability Service Awards and gaining national recognition for doing things differently.

The Administration & Social Engagement Lead is the central hub of activity at Co-Hive’s Alexandria site. You’ll be the face of the organisation - ensuring everything runs smoothly, every guest feels welcomed, and our events and systems are executed with excellence.

You Will:

• Welcome all participants, families, visitors, and staff with warmth, professionalism, and care.
• Respond to all general enquiries—in-person, by phone, and via email—and ensure follow-up across teams is timely and accurate.
• Maintain an organised, calm reception and communal space, ensuring it’s always hub-ready and accessible.
• Develop a strong knowledge of weekly schedules, program locations, and key team members, and communicate changes clearly.
• Build genuine rapport with participants and carers, becoming a trusted go-to person for everyday support or direction.
• Support participants calmly during transitions or moments of challenge, always modelling inclusion, care, and safety.
• Step into programs as needed, particularly during busy times or staff shortages, ensuring continuity and support.

You’ll be expected to manage all front-of-house interactions daily and uphold Co-Hive’s welcoming and inclusive environment at all times.

• Hub Operations & Resource Coordination

Take charge of the day-to-day functioning of the Alexandria Hub. You’ll ensure our spaces are safe, stocked, and organised so participants and staff can focus on learning and connection.

You Will:

• Oversee daily logistics and upkeep of the hub, ensuring all rooms are clean, functional, and ready for use.
• Maintain supplies and inventory, including uniforms, gifts, merchandise, stationery, cooking materials, and program equipment.
• Order and restock items as needed, tracking usage and ensuring budget alignment.
• Liaise with external contractors, such as cleaners, maintenance providers, and delivery services to ensure issues are resolved promptly.
• Manage payments and receipts, stocktake, WHS documentation, site keys, and equipment logs to support safe and smooth operations.
• Support program readiness by purchasing cooking items, printing worksheets, or arranging materials in advance of program delivery.

You’ll be expected to keep the hub fully stocked and operational each week and work proactively to solve logistical challenges.

• Supervise & Develop Junior Admin Staff

You Will:

• Assign and oversee daily tasks, ensuring clarity of responsibilities and timeframes.
• Provide guidance, coaching, and feedback, helping junior staff build confidence and skill in an administrative setting.
• Build clear handover systems and processes to track progress on daily and weekly admin priorities.
• Model high standards in customer service, communication, and task follow-through.
• Support the induction of new admin staff or volunteers, setting expectations and creating a welcoming environment.

You’ll be expected to supervise and support junior team members on a daily basis, ensuring admin tasks are completed on time and to a high standard.

• Records, Systems & Data Management

Maintain accurate and timely records using Co-Hive’s digital systems. This supports compliance, communication, and tracking of participant engagement.

You Will:

• Ensure all participant attendance and engagement records are up to date, particularly in Shiftcare and Basecamp.
• Follow up on absences, late notifications, or program changes with families and staff.
• Keep digital filing systems organised in Google Drive, ensuring all forms and documentation are properly stored.
• Support staff with onboarding to tech systems, including email, file access, and key digital tools.
• Flag any inconsistencies or issues in data with the relevant teams for follow-up.

You’ll be expected to maintain up-to-date records daily, ensuring smooth operational flow and participant tracking.

• Lead Social Engagement and Events Coordination

You Will:

• Work closely with the Community Engagement Manager to coordinate all Alexandria-based hub events, including open days, expos, and professional learning events.
• Lead the full lifecycle of our Social Meetups and Independent Getaways, from idea generation and budgeting through to bookings, risk management, staffing, and post-event follow-up.
• Meet with participants to co-design events that support connection, fun, confidence-building, and independence—aligned with Co-Hive’s mission and values.
• Coordinate and brief staff, manage RSVPs, and ensure clear communication with participants and families before, during, and after each event.
• Collaborate with the Communications Team to promote all events effectively through social media, posters, and booking platforms such as Canva and Humanitix. You will also keep the website up to date with event information.
• Manage logistics and compliance, including risk assessments, transport, support needs, dietary requirements, and budgeting, in collaboration with the finance and operations teams.
• Maintain and update the Co-Hive Master Calendar to ensure events are scheduled in harmony with all other hub activities.
• Be responsive and solution-focused, especially during events—either attending in person or arranging on-the-day coverage and handling any last-minute changes with professionalism and care. You will be the primary contact person on event days should any issues arise.

You’ll be expected to lead a minimum of 8 social meetups and 1 independent getaway per year, creating experiences that leave lasting memories and help our participants grow in confidence and independence.

• Social Media & Communications Liaison

You Will:

• Capture content from programs and events, using consent-approved photos, quotes, and highlights.
• Liaise regularly with the marketing team, sharing event details, celebration stories, and upcoming opportunities.
• Assist with updates to the Co-Hive website, particularly events and enrolment pages.
• Collaborate on promotional campaigns by providing timely and accurate information.

You’ll be expected to contribute weekly to Co-Hive’s internal and external communications, helping to grow our visibility and celebrate participant success.

Essential Skills & Attributes

• Outstanding organisational skills with the ability to manage multiple tasks, events, and priorities in a fast-paced environment
• Warm, engaging, and approachable demeanour, with the confidence to be the first point of contact for participants, families, staff, and visitors
• Leadership capability, with experience supervising junior staff, providing feedback, and managing day-to-day workflows
• Exceptional verbal and written communication, with strong interpersonal skills to engage a diverse range of people
• Strong initiative and proactive problem-solving, especially during events or busy periods
• Creative mindset with a passion for creating inclusive and engaging social experiences for young adults
• Confidence using technology, including Google Workspace, CRMs, online booking systems (e.g. Humanitix), and design platforms (e.g. Canva)
• Calm under pressure, with the ability to respond professionally in unpredictable or sensitive situations
• Commitment to inclusion and accessibility, with respect for neurodivergent and disabled individuals
• Team player, with the ability to work collaboratively across departments and maintain positive relationships

Requirements

• Working With Children Check (WWCC) (or willingness to obtain before commencing)
• Current First Aid Certificate (or willingness to obtain)
• Valid Australian working rights
• Willingness to occasionally work flexible hours for social events, meetups, or getaways (e.g. evenings or weekends)

Qualifications & Experience

• Minimum 3 years’ experience in administration, front-of-house, customer service, or event coordination roles
• Demonstrated experience supervising or leading staff, interns, or volunteers in a team setting
• Experience working in people-facing environments, ideally in community services, disability, education, hospitality, or health
• Strong digital skills, including comfort with CRMs, online calendars, file systems (e.g. Google Drive), and digital forms
• Previous experience planning and delivering small- or medium-scale events is highly regarded
• Cert IV or higher in a relevant field such as Business Administration, Community Services, Disability, Event Management, or similar (highly desirable but not essential)
• Understanding of the disability sector or a willingness to learn about inclusive communication and support approaches

A Final Note: This is a role with Co-Hive not with Hatch.