This is a Client Success Manager role with BaseUp Technologies based in Sydney, NSW, AU

BaseUp creates technology for employees to easily access their office parking. As businesses have transitioned back to hybrid work, our products have drastically improved their commuting options.

Our dedicated team, market-leading technology and industry partnerships are reshaping how businesses and employees think about office parking.

Since launching in Australia in 2017, our technology has supported some of the world's largest employers and property groups to make over 1 million commutes a year easier. In 2021 we launched our first U.S office to bring flexibility to the world's largest parking market.

We are looking for a Client Success Manager who thrives on building strong client partnerships and driving measurable value. In this role, you will act as the go-to person for our clients, ensuring their goals are understood, documented, and supported through data-driven insights, day-to-day operational management, and proactive communication. You will also play a key role in growing client relationships by identifying opportunities, guiding renewals, and ensuring BaseUp continues to be a trusted partner.

You'll be responsible for

🔹 Reports, reviews and recommendations

Use BaseUp data to demonstrate impact and generate actionable insights. Prepare and deliver reports and program reviews, logged and tracked in Jira.

🔹 Cross-selling and growth opportunities

Identify relevant opportunities to foster and expand client relationships.

🔹 Contract Renewals

Drive renewals by demonstrating value and strengthening partnerships. Track renewal success rates and outcomes influenced by your involvement.

🔹 Account Management

Support the needs of our clients’ day-to-day operations.

Skills you'll need

🔹 2+ Years Experience as a CSM

Minimum 2 years experience in Client Success, Account Management, or a related role.

🔹 Data Driven

Comfortable working with data to create reports, insights, and recommendations

🔹 Project Management

Experience managing multiple stakeholders and projects simultaneously

🔹 Jira / CRM Tools

Strong working knowledge of Jira or similar customer management tools/CRM is a plus!

🔹 Presenting to ASX accounts

Proven success managing and presenting to clients. Managing publicly (ASX) listed companies will be highly regarded.

Benefits of working with us:

We pride ourselves on having a flexible, social and collaborative working environment.

• 6-weeks annual leave;
• 'Flexible Friday' policy: the team decide how to spend the day
• Regular team social events;
• Gym membership;
• A relaxed, high-performing work environment with a close-knit team; and
• Brand new office, amazing location in the CBD with easy access to public transport options.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Why BaseUp Technologies is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with BaseUp Technologies not with Hatch.