This is a Administration & Social Engagement Lead role with Co-Hive based in Alexandria, NSW, AU

Co-Hive is a purpose-driven and fast-growing organisation based in Alexandria, Sydney, dedicated to supporting young adults with disability aged 17–35 as they transition from school to adult life. In just 18 months, Co-Hive has emerged as a game-changing service — winning “Best New Disability Service” at the Australian Disability Service Awards 2024 and gaining national recognition for doing things differently.

About The Role

The Administration & Social Engagement Lead is the central hub of activity at Co-Hive’s Alexandria site. You’ll be the face of the organisation - ensuring everything runs smoothly, every guest feels welcomed, and our events and systems are executed with excellence.

This is a unique leadership role that blends high-level administration with social engagement and event coordination. It’s perfect for someone who is highly organised, outgoing, solution-focused, and passionate about making a difference in the lives of young adults with disability.

Front-of-House Leadership & Hub Culture

Be the face and energy of the Alexandria Hub—setting the tone from the moment someone walks through the door. You’ll create a welcoming, professional, and inclusive environment that reflects Co-Hive’s values and builds connection with everyone who enters the space.

• Welcome all participants, families, visitors, and staff with warmth, professionalism, and care.
• Respond to all general enquiries —in-person, by phone, and via email—and ensure follow-up across teams is timely and accurate.
• Maintain an organised, calm reception and communal space , ensuring it’s always hub-ready and accessible.
• Develop a strong knowledge of weekly schedules, program locations, and key team members , and communicate changes clearly.
• Build genuine rapport with participants and carers , becoming a trusted go-to person for everyday support or direction.
• Support participants calmly during transitions or moments of challenge , always modelling inclusion, care, and safety.
• Step into programs as needed , particularly during busy times or staff shortages, ensuring continuity and support.
• You’ll be expected to manage all front-of-house interactions daily and uphold Co-Hive’s welcoming and inclusive environment at all times.

Hub Operations & Resource Coordination

Take charge of the day-to-day functioning of the Alexandria Hub. You’ll ensure our spaces are safe, stocked, and organised so participants and staff can focus on learning and connection.

• Oversee daily logistics and upkeep of the hub, ensuring all rooms are clean, functional, and ready for use.
• Maintain supplies and inventory , including uniforms, gifts, merchandise, stationery, cooking materials, and program equipment.
• Order and restock items as needed , tracking usage and ensuring budget alignment.
• Liaise with external contractors , such as cleaners, maintenance providers, and delivery services to ensure issues are resolved promptly.
• Manage payments and receipts, stocktake, WHS documentation, site keys, and equipment logs to support safe and smooth operations.
• Support program readiness by purchasing cooking items, printing worksheets, or arranging materials in advance of program delivery.
• You’ll be expected to keep the hub fully stocked and operational each week and work proactively to solve logistical challenges.

Supervise & Develop Junior Admin Staff

Support the growth of our junior admin team members and interns by modelling strong organisational practices, professionalism, and accountability. You’ll create a positive and productive admin culture within the hub.

• Assign and oversee daily tasks , ensuring clarity of responsibilities and timeframes.
• Provide guidance, coaching, and feedback , helping junior staff build confidence and skill in an administrative setting.
• Build clear handover systems and processes to track progress on daily and weekly admin priorities.
• Model high standards in customer service, communication, and task follow-through.
• Support the induction of new admin staff or volunteers , setting expectations and creating a welcoming environment.
• You’ll be expected to supervise and support junior team members on a daily basis , ensuring admin tasks are completed on time and to a high standard.

Records, Systems & Data Management

Maintain accurate and timely records using Co-Hive’s digital systems. This supports compliance, communication, and tracking of participant engagement.

• Ensure all participant attendance and engagement records are up to date , particularly in Shiftcare and Basecamp.
• Follow up on absences , late notifications, or program changes with families and staff.
• Keep digital filing systems organised in Google Drive, ensuring all forms and documentation are properly stored.
• Support staff with onboarding to tech systems , including email, file access, and key digital tools.
• Flag any inconsistencies or issues in data with the relevant teams for follow-up.
• You’ll be expected to maintain up-to-date records daily , ensuring smooth operational flow and participant tracking.

Lead Social Engagement and Events Coordination

Take the lead on planning, coordinating, and delivering all Social Meetups and Independent Getaways, bringing energy, creativity, and strong organisation to every step. This is a leadership role that requires initiative, forward planning, and the ability to engage and connect with our young adult participants. Prior experience leading people or managing projects is highly valued.

• Work closely with the Community Engagement Manager to coordinate all Alexandria-based hub events, including open days, expos, and professional learning events.
• Lead the full lifecycle of our Social Meetups and Independent Getaways , from idea generation and budgeting through to bookings, risk management, staffing, and post-event follow-up.
• Meet with participants to co-design events that support connection, fun, confidence-building, and independence—aligned with Co-Hive’s mission and values.
• Coordinate and brief staff , manage RSVPs, and ensure clear communication with participants and families before, during, and after each event.
• Collaborate with the Communications Team to promote all events effectively through social media, posters, and booking platforms such as Canva and Humanitix. You will also keep the website up to date with event information.
• Manage logistics and compliance , including risk assessments, transport, support needs, dietary requirements, and budgeting, in collaboration with the finance and operations teams.
• Maintain and update the Co-Hive Master Calendar to ensure events are scheduled in harmony with all other hub activities.
• Be responsive and solution-focused , especially during events—either attending in person or arranging on-the-day coverage and handling any last-minute changes with professionalism and care. You will be the primary contact person on event days should any issues arise.
• You’ll be expected to lead a minimum of 8 social meetups and 1 independent getaway per year , creating experiences that leave lasting memories and help our participants grow in confidence and independence.

Social Media & Communications Liaison

Ensure key hub updates, events, and program moments are captured and communicated to Co-Hive’s audience. You’ll support the flow of information between the hub and the communications team.

• Capture content from programs and events , using consent-approved photos, quotes, and highlights.
• Liaise regularly with the marketing team , sharing event details, celebration stories, and upcoming opportunities.
• Assist with updates to the Co-Hive website , particularly events and enrolment pages.
• Collaborate on promotional campaigns by providing timely and accurate information.
• You’ll be expected to contribute weekly to Co-Hive’s internal and external communications , helping to grow our visibility and celebrate participant success.

Qualifications & Experience

• Minimum 3 years’ experience in administration, front-of-house, customer service, or event coordination roles
• Demonstrated experience supervising or leading staff , interns, or volunteers in a team setting
• Experience working in people-facing environments , ideally in community services, disability, education, hospitality, or health
• Strong digital skills , including comfort with CRMs, online calendars, file systems (e.g. Google Drive), and digital forms
• Previous experience planning and delivering small- or medium-scale events is highly regarded
• Cert IV or higher in a relevant field such as Business Administration, Community Services, Disability, Event Management, or similar (highly desirable but not essential)
• Understanding of the disability sector or a willingness to learn about inclusive communication and support approaches

Why Co-Hive is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Co-Hive not with Hatch.