This is a Delivery Experience Specialist role with a leading fashion marketplace based in Sydney, NSW, AU.

As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations.

Our Delivery Experience Specialist plays a key role in shaping the future of our delivery operations!

About the role..

• Act as the Subject Matter Expert (SME) for all delivery experience-related matters.
• Manage truck scheduling, coordinating fleet operations and acting as a fleet coordinator.
• Coordinate schedules with 3PL partners, ensuring bookings are made efficiently.
• Forecast delivery volumes to service providers and elevate our delivery platform.
• Analyse and report on Carrier On-Time Delivery (COTD) KPIs, identifying trends and areas for improvement.
• Understand and work with multiple service providers, including batching processes
• Schedule jobs and collections, acting as the external face for delivery coordination.
• Collaborate with Fulfilment Centre, Customer Service, Finance, and Sustainability teams to enhance operational efficiency and achieve our 2025 Sustainability strategy.
• Drive projects to improve customer satisfaction with delivery speed, reliability, and predictability.

What you’ll bring..

• Experience in the delivery space, with a strong background in scheduling and job coordination.
• Experience working with cross-functional teams (operations, customer service, finance, sustainability).
• Excellent communication and stakeholder management skills.
• Strong experience working with Excel or Google Sheets along with the ability to monitor key metrics and delivery reports.
• Proven ability to own delivery tasks and consistently meet performance expectations.
• Understanding of working with multiple service providers and fleet management.
• Experience in logistics, delivery operations, or a related field is a plus.

Why our client is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with our client not with Hatch.