This is a Member Success Manager role with Ecommerce Equation Group based in Sydney, NSW, AU

== Ecommerce Equation Group ==

Role Seniority - mid level

More about the Member Success Manager role at Ecommerce Equation Group

This is your shot at joining one of the fastest-growing eComm education platforms in the game, not as a passive passenger, but as the navigator helping hundreds of founder-led brands achieve their scaling goals.

We’re after a sharp, proactive operator who knows how to juggle big portfolios without dropping the ball, and who genuinely cares about helping people scale their business

Who We Are (And Why You’ll Want In)

Ecommerce Equation is the growth engine behind some of Australia’s most ambitious online brands. We’re not here to hand out fluff, we’re here to help brands grow profitably, sustainably, and smart. Our thing? Blending world-class strategy with real-world implementation.

If you want in on something exciting, fast-paced, and full of momentum, this is your sign.

What You’ll Be Doing

Guide success, not just service it

• Own a portfolio of around 250 brands and know exactly where each member is on their journey
• Build strategies that keep members engaged, improving, and sticking around for the long haul
• Hold regular check-ins, run quarterly strategy calls, and keep progress moving
  
  

Point them to the right tools at the right time

• Help members overcome roadblocks by connecting them with the right modules, coaches, or playbooks
• Stay ahead of their needs and anticipate where they’ll need extra support before they even ask
  
  

Be the human behind the help

• Jump into our communication channels to make sure no one’s left hanging, active as your member’s go-to (and their cheerleader) but also not afraid to give them a nudge when they need it
  
  

Track retention and help us win it

• Monitor engagement metrics and feedback
• Create smart, simple re-engagement strategies to get members renewing
• Find and fix gaps in our process to make the member journey smoother and stickier
  
  

Who You Are

• 3+ years in client success, working in the ecommerce, digital marketing or SaaS space
• You’ve managed large client portfolios and know how to scale care without dropping quality
• You’re tech-savvy, process-driven, and thrive in a fast-moving environment
• You’re a brilliant communicator. Sharp, warm, and clear
• You love helping others grow, and you don’t need to be the loudest in the room to lead
  
  

Why You’ll Love It Here 🌟

• Fast-moving, high-energy ecommerce business where no two days are the same.
• Work with some of the best ecommerce talent in the world
• Collaborative team culture that actually walks the talk.
• Hybrid flexibility
  
  

Sound like you? Let’s go!

Apply now, or hit us up with your questions over at careers@ecommerceequation.com.au

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Ecommerce Equation Group team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 📂 Managing portfolio
• 📅 Conducting check-ins
• 🔄 Developing retention strategy
  
  

Key Strengths

• 🤝 Client-focused mindset
• 📊 Project management skills
• 🗣️ Communication skills
• 💻 Experience in ecommerce/marketing
• 📱 Tech-savvy
• 📈 Data-driven
  
  

Why Ecommerce Equation Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Ecommerce Equation Group not with Hatch.