This is a Service Delivery Coordinator role with Hays Recruitment based in Brisbane, QLD, AU

== Hays Recruitment ==

Role Seniority - junior

More about the Service Delivery Coordinator role at Hays Recruitment

Service Delivery Coordinator

Manage background checks, support stakeholders, and deliver high-quality service

Your New Company

At Hays, we believe in being long-term partners with our people as well as our customers. Let’s create tomorrow, together.

With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn’t just about being part of a global business; together with more than 12,000 people across 32 countries, you’ll be making a difference in the world of work.

Your new role

Our Hays Brisbane CBD office is seeking a Service Delivery Coordinator to join our internal Service Delivery team with a focus on background checks. This is a full-time permanent role that commences immediately.

Responsibilities

• Process Eligibility to Work and Criminal Record Checks with accuracy and efficiency
• Manage Health & Safety modules and provide daily client updates on check statuses
• Collaborate with account managers to meet client-specific requirements
• Liaise with the robotics/automation team to manage bot-driven processes
• Maintain high service standards for internal and external stakeholders
• Ensure timely responses to queries and meet SLA commitments
• Reconcile invoices and manage the Background Checks inbox
  
  

What you'll need to succeed

• Previous experience in customer service and/or administration
• Professional phone manner and strong customer service skills
• Ability to work independently, take initiative, and perform under pressure
• High attention to detail and strong written communication skills
• Excellent organisational skills and commitment to quality
  
  

What you'll get in return

This is an incredible opportunity to shape your career in part of a growing business and achieve your ambitions.

Benefits

You’ll have the chance to learn from inspirational and determined leaders. Our scale gives you access to a pool of best-practice tools to tap into so you can make an impact. Other benefits include:

• Market leading tools and technology to enable you to make an extraordinary impact
• Flexible working arrangements to allow you to work how and where suits you best
• Generous leave entitlements to take advantage of parental leave, volunteering days, lifestyle and flex leave
• Celebrate success: Your success is our success, and we reward strong performance as a cornerstone of life at Hays
• Thrive in a workplace where diversity is celebrated, and everyone feels welcome
• Wellbeing rewards: Benefit from health,leisure and lifestyle partnership discounts
• Employee Resource Groups and Working Groups for you to connect and collaborate with like-minded colleagues
• Global career opportunities - make your mark locally or explore international opportunities with Hays
• Excellent training to support career development/progression
  
  

What You Need To Do Now

Contact Sandy Luhr, Senior Talent Acquisition Partner by submitting your application via the Apply Now button.

At Hays, we value diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. By joining Hays, you’ll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples are encouraged to apply.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Hays Recruitment team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• ✅ Processing background checks
• 📊 Managing client updates
• 🤖 Liaising with teams
  
  

Key Strengths

• 🤝 Customer service experience
• 🔍 Attention to detail
• 📅 Organisational skills
• 📞 Professional phone manner
• 💪 Initiative
• 🤝 Collaboration
  
  

Why Hays Recruitment is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Hays Recruitment not with Hatch.