Innovation is core to how the company operates. Rather than sitting in a silo, innovation is embedded across teams, products, and delivery. Everyone in tech has a voice, and the strongest outcomes are driven through collaboration—often over a coffee and a whiteboard.

The Product Team

The Product team is made up of strategic thinkers who lead and guide cross-functional squads of Engineers, UX Designers, and Data Scientists. The team partners closely with all areas of the business to define strategy, roadmaps, and feature delivery across the technology ecosystem—covering new initiatives, existing platforms, and continuous improvements.

The team is tech-savvy, commercially focused, and driven by big-picture thinking with a passion for innovation.

What’s Involved

As a Product Manager for Discovery, you will shape how customers search for, navigate, and discover products—creating intuitive, high-performing experiences across web and mobile channels.

You will partner closely with senior leaders across the Customer Product function, as well as Engineering, Data Science, Trade, and Marketing teams, to align on where time, effort, and investment are best applied to improve discovery experiences and the underlying platform capabilities.

You will shape initiatives by clearly defining the “Definition of Why” (e.g. improving relevance, increasing conversion, reducing operational cost, scaling platform performance, or improving stability). You will work day-to-day with engineering teams to quantify opportunity size, evaluate technical options, define solution approaches, and build clear, achievable release plans.

What Success Looks Like

• Lead both strategic initiatives and BAU improvements across the Discovery domain (Search and Catalogue).
• Drive next-generation discovery experiences through advancements in ranking, relevance, NLP, semantic search, and personalisation.
• Lead discovery and scoping phases to deeply understand customer problems and articulate clear value propositions.
• Improve search relevance, conversion, and customer satisfaction through experimentation, A/B testing, and deep data analysis.
• Partner closely with UX and research teams to deliver intuitive, accessible discovery experiences.
• Own the strategic product vision and roadmap for Search & Discovery.
• Collaborate with other Product Managers to ensure cohesive customer journeys across adjacent initiatives.
• Communicate proactively and transparently with stakeholders across the business.
• Champion strong product thinking and contribute to the broader product practice.
• Identify growth opportunities and drive continuous experimentation.

What We’re Looking For

• Product Management experience, including ownership of user-facing products.
• Proven experience leading search, discovery, or similarly data-rich product areas in high-traffic, consumer-facing environments.
• Strong experience partnering with AI/ML teams on information retrieval, ranking models, NLP, or query understanding.
• Experience working in agile delivery environments.
• Demonstrated ability to create and execute product roadmaps from conception to launch, including go-to-market planning.
• Experience with search, catalogue, and ranking logic.
• Excellent written and verbal communication skills.
• Strong stakeholder and relationship management capabilities.

Ways to Stand Out

• Experience building digital products in e-commerce, particularly across web and mobile.
• Experience working with large-scale catalogues (100k+ SKUs).
• Practical understanding of search infrastructure (e.g. Elasticsearch, Solr, OpenSearch, or vector databases).

Life at the Company

People are at the centre of everything we do. Our employee experience is designed to support flexibility, wellbeing, and meaningful impact.

What you can expect:

• Hybrid and flexible working
• Learning days and hackathons
• Parental leave and family-friendly benefits
• Paid birthday leave
• Staff discounts and sample sales
• Wellbeing programs and discounted gym memberships
• Employee Assistance Program for you and your family
• Paid volunteer days supporting social and environmental causes
• Referral rewards for successful referrals

We are committed to diversity, inclusion, and belonging, and strive to create an environment where everyone feels respected, valued, and empowered.

Additional Information

We are committed to providing reasonable adjustments throughout the application and interview process and while performing job functions. If you require any accommodations, please contact the Talent Acquisition team.

🟢 Please consider applying even if you don’t meet 100% of what’s outlined 🟢

Key Responsibilities

🚀 Leading strategic discovery initiatives

✨ Advancing search, relevance, and personalisation

🤝 Collaborating across product, engineering, and data

Key Strengths

📦 Product Management experience

🤖 AI/ML collaboration

🗣️ Strong communication skills

🛒 E-commerce experience

🔍 Search infrastructure knowledge

⚡ Agile delivery experience

Why This Role Is Partnering With Hatch

Hatch exists to level the playing field for people as they discover a career that’s right for them—so when you apply, you can show more than just your résumé.

A final note: This role is with the hiring company directly, not with Hatch.