This is a Account Manager, Corporate role with Streem based in Surry Hills, NSW, AU

== Streem ==

Role Seniority - junior

More About The Account Manager, Corporate Role At Streem

🌟We’re Hiring: Account Managers 🌟

Join the momentum at Streem!

As our business continues to grow, we’re on the hunt for Account Managers in our Corporate team who can create standout customer experiences and become the go-to expert for all things media monitoring and insights.

Who We Are

At Streem, we’re all about helping Australia and New Zealand’s most influential organisations stay ahead of the news cycle. Leading the charge in ANZ media intelligence, we offer live monitoring of print, digital, TV, radio, podcasts, and social platforms to make sure our clients stay ahead of every story.

Our Account Managers in our Corporate team work with a dedicated portfolio of a diverse range of corporate clients, helping them get the very best out of the Streem platform, while also keeping track of the ever-changing Australian media landscape. Ready to make a meaningful contribution and grow with us? We’d love to meet you!

A snapshot of what our Account Managers get up to:

• Setting new clients up for success, from onboarding and search setups to customising their Streem accounts.
• Building, maintaining, and growing strong client relationships by serving as their key contact.
• Running training sessions to help users master the platform (both virtually and face-to-face).
• Gathering feedback and working with the team to cultivate real product improvements.
• Spotting opportunities to ✨WOW ✨clients, especially around big media events.
• Creating a range of reports, transcripts, and summaries that make media meaningful
  
  

Strong And Trusted Relationships

What thriving as a Streem Account Manager involves:

• You build meaningful, long-term relationships with clients by understanding their goals, anticipating their needs, and positioning yourself as a reliable, solutions-focused partner.
  
  

Strong Product Knowledge

• You demonstrate a strong knowledge of the Streem Platform and services, confidently explaining features, troubleshooting issues, and guiding clients on how to maximise value. Your knowledge enables you to provide strategic recommendations, not just operational support.
  
  

Effective Stakeholder Management

• You collaborate seamlessly with internal teams and external stakeholders, ensuring information flows smoothly and expectations are aligned. You manage competing priorities with professionalism and communicate clearly to keep all parties informed and engaged.
  
  

This role is perfect for someone with experience in Account Management, Customer Success, or Corporate Customer Support who’s organised, loves working with clients, and thrives in a fast-paced environment. Bonus points if you’ve got media industry experience, a background in communications, or skills with Boolean, CRMs or project tools!

✨We’re building a team with varied strengths and backgrounds, so please don't be discouraged from applying if you don't meet all the skills requirements. Whether you’re early in your journey or bring deeper experience, we’d love to hear about what you can bring to the Streem team. ✨

Benefits

Our Surry Hills HQ is built on a culture that’s media-passionate, energised, and strives for excellence. We’re a proactive crew that champions collaboration, life-long learning, and delivering the very best services to our clients. To support our amazing Streem team, here are some additional benefits you’ll enjoy:

🧑‍🍳Delicious daily gourmet lunches and snacks from our in-house chef.

💻Hybrid work setup

🐶A dog-friendly Surry Hills HQ (only a 5 min walk from Central!).

📚$3,000 annual upskilling allowance.

🏝️Extra leave days (birthday leave, wellbeing days, volunteering leave + more).

💲$2,000 referral scheme, corporate discounts, and novated leasing options

If the media industry excites you, and you thrive in a people-first environment, apply with us today!

At Streem, we believe that the quality of our services is strengthened by the diversity of the people behind them. As such, we’re committed to cultivating an inclusive workplace where different perspectives, backgrounds, and experiences are welcomed and valued.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Streem team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🚀 Onboarding new clients
• ❤️ Building client relationships
• 📚 Running training sessions
  
  

Key Strengths

• 📈 Account Management
• 🤝 Customer Success
• 📰 Media Knowledge
• 🗣️ Communication Skills
• 📊 Project Management
• 💻 CRM Proficiency
  
  

Why Streem is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Streem not with Hatch.