What’s the role?

The Virtual Service team are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres.

What do I need?

We're Searching For Customer Service Superstars Eager To Kick-start Their Career With a Reputable Bank. Specifically, We're Looking For Individuals Who Possess

• At least 12 months of customer service experience (any industry)
• Thrive in a corporate and professional working environment
• Ability to thrive in a high-paced, KPI-driven environment
• Genuine interest in Banking and Financial Services
• To be successful in this role, you’ll be required to work across our operating hours Monday to Friday 8 AM to 8 PM.
• Willingness to commute and work onsite at our Kogarah office starting from the 7th of November 2025.

Why join us?

About

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 📞 Providing exceptional customer service
• 📈 Meeting KPIs
• 🏢 Working onsite

Key Strengths

• 🤝 Customer service experience
• 🏢 Ability to thrive in a corporate environment
• 💰 Interest in Banking and Financial Services

Why Westpac is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Westpac not with Hatch.