Since 2011, this leading Australian fashion e-commerce company has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, its platforms provide an inspiring and seamless end-to-end customer experience through in-house technology innovations.

The company has developed one of Australia's most loved brands in a very short time. The marketing team is innovative and courageous, operating at the forefront of the digital space. They are passionate about building best-in-class experiences and are relentlessly focused on delivering results by collaborating on sophisticated campaigns that reach and engage customers in creative ways.

The company is looking for a Loyalty Specialist to join the Customer team. This is a great opportunity for a detail-oriented, collaborative self-starter to support the Loyalty Program Manager in delivering a high-performing loyalty program.

You’ll own the Access Extra offers planner, ensuring offers are aligned to program strategy, build and execute campaigns in Talon.One, and deliver clear performance reporting and insights. You’ll also work closely with cross-functional teams to coordinate delivery and keep campaigns running smoothly.

What You’ll Do

• Support the Loyalty Program Manager to deliver a high-performing loyalty program
• Manage day-to-day planning and execution to keep program operations running smoothly
• Own the Access Extra offers calendar/planner end-to-end
• Document offer mechanics, timelines, eligibility and dependencies clearly and consistently
• Translate loyalty strategy into an executable offers roadmap
• Ensure each offer ladders up to program goals and measurable KPIs (e.g., acquisition, retention, frequency, AOV)
• Identify and flag risks (e.g., offer fatigue, overlap/conflicting promos, unintended customer impact)
• Build, QA and launch loyalty campaigns in Talon.One (segments, triggers, reward logic, caps, stacking rules)
• Monitor live campaigns, troubleshoot issues and coordinate fixes quickly
• Deliver performance reporting and insights (participation, redemption, incremental revenue, margin impact, lift where possible) to optimise future offers

\Essential Skills, Knowledge And Experience

• Customer-focused self-motivated professional with strong commercial and loyalty acumen with 2–5 years of experience in loyalty, CRM, or lifecycle marketing
• Strong loyalty and retail industry experience
• Experience running end-to-end loyalty campaigns
• Detail-oriented with strong operational rigor from governance to implementation
• Highly analytical and comfortable using post-campaign and program results to inform future planning
• Loyalty / CRM platform experience to configure and QA offers
• Experience influencing, building relationships, and communicating with a range of stakeholders
• Drive for continuous improvement across the loyalty program and wider business
• Comfortable acting as a change agent
• Degree in a relevant tertiary discipline

Life at the company

From ways of working to a growth mindset and sustainable approach, the team adds unique value and has a lot of fun doing it. People are the company’s greatest asset, and the employee experience is designed to empower everyone to do their best work.

Here’s what to expect when you join:

• Flexible working – hybrid and flexible working model
• The learning collective – learning days and hackathons
• Parents – parental leave program and an extra day off for your kids' first day of school
• Birthday leave – a paid day off and a voucher to treat yourself
• Curate your style – staff discounts and sample sales
• Wellbeing – access to discounted gym memberships and wellbeing programs
• People first – Employee Assistance Program for you and your family
• Volunteer days – work with a charity partner to support social and environmental impact

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

🤝 Supporting the Loyalty Program Manager

📅 Managing day-to-day operations

📊 Owning the Access Extra offers planner

Key Strengths

👥 Customer-focused

📈 Analytical skills

🛠️ Loyalty/CRM platform experience

🛍️ Strong loyalty and retail industry experience

🔍 Detail-oriented

🌐 Experience influencing and building relationships

Why this role is partnering with Hatch

Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with the company, not with Hatch.