Sales Consultant - Contiki

Location: Sydney CBD (Hybrid) or Remote (must be located in Australia or New Zealand)

Work type: Full-time, 5 days per week - your roster will always either Saturday or Sunday, with the remaining three shifts falling on weekdays; shifts can be between 7 am and 10 pm. Please note we are open to part-time as long as the weekend shifts are covered.

Contiki has been getting 18-35s out into the world since 1962 - real trips, real people, no cookie-cutter itineraries. We're growing our Contact Centre team and looking for a Sales Consultant who gets what it's like to want to see the world and knows how to turn that excitement into a booking.

You'll spend your days talking to people who are genuinely pumped about travel - and helping them say yes to it.

What You'll Do

• Be the first point of contact for prospective guests via phone, email and chat, guiding them through their trip planning
• Convert warm leads into bookings using a consultative, no-pressure approach
• Own your sales pipeline in Salesforce - track follow-ups, log activity, drive conversions
• Recommend the right trip for the right traveller across both B2C and B2B channels
• Hit your KPIs for sales, retention, call quality, and guest satisfaction
• Bring energy to the team - share wins, swap tips, help everyone level up
• Stay on top of Contiki's trip range, promotions, and travel trends
• Work flexibly, including evenings and weekends

What You'll Bring

• A natural drive to close sales and hit targets
• Resilience, energy, and a genuinely positive mindset
• Strong communication and discovery skills - you know how to ask the right questions
• Confidence working with CRM systems
• Flexibility to work outside standard business hours, including evenings and weekends
• Bonus: experience in travel, contact centres, or consultative sales
• Availability during peak sales windows, including evenings (after 5 pm) and weekends, is essential

What Success Looks Like

• Conversion: leads consistently turn into confirmed bookings
• Revenue growth: you upsell and cross-sell without it feeling like a hard sell
• Customer satisfaction: guests leave happy and come back, or send their mates
• Lead management: no lead sits untouched
• Team collaboration: you show up for your team and help build a winning culture

Why Join Contiki?

• Work for a brand built entirely around getting young travellers out into the world
• Generous travel discounts
• Access to professional development support and wellbeing resources
• Two paid volunteer days each year for causes you care about
• Commission on every trip you sell!

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• ✈️ Selling iconic trips
• ✅ Sales Admin and Activity
• 🤝 Providing support

Key Strengths

• 🌟 Customer service
• 💬 Communication
• 📅 Organizational skills
• 💼 Sales experience
• 🌍 Cultural knowledge
• 🗣️ Language proficiency

Why The Travel Corporation is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with The Travel Corporation not with Hatch.