Company Description

This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare.

Our Mission

Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all care providers. We strive to achieve this through Australia’s leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians.

The Gig

The Enterprise Account Manager is responsible for maintaining strong relationships and ensuring ongoing success for existing Pharmacy enterprise clients. This role focuses on customer success and portfolio growth, enabling Healthengine to maximise the value of its enterprise partnerships while delivering exceptional outcomes to current partners.

Responsibilities:

Customer Success & Relationship Management

• Customer Advocacy: Act as the primary point of contact for key Pharmacy clients, nurturing executive relationships and internal champions.

• Retention & Growth: Drive renewals and identify expansion opportunities across product offerings and locations.

• Enablement & Onboarding: Oversee onboarding for any Pharmacy expansions and support adoption via training and joint success plans.

• Performance & Value Reviews: Conduct regular JBRs (Joint Business Reviews) to review performance metrics and align on shared objectives.

• Risk Management: Proactively address churn risks and support clients through seasonal and regulatory changes.

Portfolio Expansion

• Strategic Growth: Identify and pursue expansion opportunities within existing accounts in line with Healthengine's product roadmap.

• Consultative Engagement: Conduct in-depth discovery to understand evolving customer needs and design tailored solutions that drive additional value.

• Cross-functional Collaboration: Partner with internal stakeholders (Product, Marketing, Legal, RevOps) to craft competitive offerings for existing clients.

• Pipeline Management: Maintain visibility of expansion opportunities in Salesforce with regular forecasting.

• Market Representation: Represent Healthengine at industry events and thought leadership forums to strengthen client relationships and enhance market visibility.

About You

You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us!) but you never, ever compromise on what’s important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation.

Experience you’ll bring:

• Minimum 3+ years' experience in enterprise sales, account management, or customer success—preferably in SaaS, health tech, or related industries.

• Proven track record of driving new business growth and managing strategic customer portfolios.

• Deep understanding of Pharmacy and Allied Health sector needs and buying behaviour.

• Skilled in solution-based selling and stakeholder management at the C-suite level.

• Proficiency in Salesforce and Google Suite.

• Strong analytical capabilities to interpret data and translate insights into action.

Additional Information

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. You will learn a lot and grow even more. Healthengine is the ideal workplace to bring ideas, make change and leave a lasting impact on your team and the industry.

In addition to an array of growth opportunities, we also offer:

• A hybrid workplace that offers flexibility to balance work and life

• A vibrant social calendar of events, quarterly team-building activities and more

• Unlimited coffee and snacks, and a subsidised vending machine in our Perth office

• Awesome discounts and salary packaging options through our benefit partner, Maxxia

• Access to learning resources to develop your personal and professional skills

• Workplace wellness program, including extra leave and access to EAP and other wellbeing resources

• Extra leave so you can recharge and focus on your wellbeing

• Support for you when it comes time to grow your family with paid parental leave

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2025/26.

Diversity and inclusion

At Healthengine, we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We’ve created a culture that genuinely values diverse perspectives and backgrounds, knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.