We are seeking a detail-oriented and proactive Virtual Assistant to help manage our Hometime Airbnb property portfolio. In the short-term rental industry, guest satisfaction and host experience are paramount. Your role will be key in ensuring exceptional service, earning 5-star reviews, and maintaining high retention rates.

Responsibilities:

Account Management

• Serve as a trusted partner to our hosts, ensuring their homes are well cared for and their needs are met.
• Provide top-tier support and contribute to delivering outstanding customer experiences.
• Assist in maintaining high customer retention and support the growth of our managed property portfolio.
• Address host inquiries promptly, covering everything from maintenance concerns to pricing strategies.
• Coordinate maintenance tasks with local contractors, keeping both hosts and guests informed.

Guest Experience

• Monitor and manage guest communications, ensuring prompt and high-quality responses.
• Handle inbound guest inquiries effectively to maximize booking conversion rates.
• Support guests in having a seamless, enjoyable stay that leads to positive reviews.

Additional Responsibilities

• Perform other related tasks and duties as assigned.

Requirements

• Minimum 5 years of experience in a professional setting.
• Prior property management experience is required.
• Stable internet connection of at least 50 Mbps, with a reliable backup connection.
• Laptop with at least an Intel i3 processor (or equivalent).

Preferred Skills & Personal Attributes

• Strong problem-solving skills and ability to think critically.
• Excellent interpersonal skills with the ability to build strong relationships.
• Outstanding written and verbal communication skills.
• A proactive, fun-loving, and customer-focused attitude.

If you’re passionate about delivering exceptional experiences and thrive in a fast-paced environment, we’d love to hear from you!