Drive AI-powered change in real estate 💪

At Hutly, we’re not just building software - we’re using AI to transform the way real estate works and transacts. From contracts and compliance to data, forms, and payments, we’re creating a smarter, fairer, more transparent property ecosystem.

Customer Support is at the centre of that transformation. As our Team Lead, you won’t just manage a support function - you’ll lead a team that is actively using AI to change the way we work and the way we support our customers. That means using AI tools to handle repetitive tasks faster, surface knowledge instantly, identify trends in support tickets and provide customers with quicker, more accurate solutions.

This role is about building a support function that’s more proactive, predictive, and scalable than traditional models - helping us deliver on our promise of making real estate simpler and more transparent.

⭐️ What you’ll be doing

• Leading and coaching a high-impact remote team that supports all Hutly products
• Keeping the support engine running - allocating, prioritising, and ensuring quality
• Owning escalated cases and complex problem-solving
• Embedding AI into workflows, knowledge management and ticket triage to improve speed and accuracy
• Partnering with product, AI, and engineering teams to turn customer insights into new solutions

⚡️ What you’ll bring

• Experience leading in customer support or service delivery
• Strong leadership, task management, and communication skills
• Confidence working across SaaS tools and support platforms
• A calm, customer-first approach - even under pressure
• Curiosity and openness to using AI to improve how teams work and how customers are supported

✨ Bonus points if you have

• Experience in property, legal, or financial tech
• Familiarity with HubSpot, Jira, or similar systems
• Knowledge of real estate forms, tenancy compliance or transaction workflows

💡 Why join Hutly?

Hutly is leading the way in applying AI to real estate. Our products, including ADL Forms and Property Data Online, are already changing how the industry works - and we’re about to take the next leap with BuddyBee, our AI agent that can autonomously complete tasks and workflows.

We want to take the pain out of property and replace it with simplicity, transparency, and fairness. Joining Hutly means being part of a team that’s not only building smarter products, but actively reshaping how an entire industry operates.

Our values drive us:

• We find a way – solving tough problems with creativity
• Walk in their shoes – deeply empathising with customers
• Stronger together – owning impact and growth as a team

🎉 The perks

• Hybrid and flexible working
• Competitive salary and benefits
• High-growth, purpose-led tech company
• Supportive, collaborative team culture

Ready to lead, coach, and grow with us — and help build the future of AI-powered customer support in proptech? Apply now.

Please note: We are currently accepting direct applications only. While we appreciate the interest, we kindly ask that recruiters and agencies do not reach out regarding this role.